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- Tasks: Provide exceptional customer service and manage transactions at the Post Office.
- Company: Join TGJones, a trusted British brand with a fresh approach.
- Benefits: Competitive pay, employee discounts, flexible shifts, and a supportive work environment.
- Why this job: Be part of a team that values your ideas and offers real growth opportunities.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Inclusive culture where everyone is welcome and empowered to make a difference.
We pay in line with UK age-related minimum and living wage rates – so your pay will depend on your age group:
- 16-18 years: £7.57
- 18-20: £10.03
- 21+: £12.25
To be employed in this role you must be over the age of 18 and complete a safeguarding check.
3-Day Post Office Counter Training covers Introduction, Processes, Practical Skills & Systems. Training may take place at a different location – flexibility required!
About the role:
As a Post Office Counter Clerk you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us.
Key responsibilities will include:
- Delivering an exceptional customer service to all customers
- Managing queues and ensuring that customers can access the services they need quickly and simply
- Meeting high standards of governance and attention to detail
- Being part of a team and supporting colleagues
About you:
- A passion for customers, having an exceptional experience in store
- Confidence in communicating within the team
- Motivation to achieve fantastic results and standards
- Adaptability to meet company requirements and goals
About us:
Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas. We foster an inclusive, collaborative and supportive culture where everyone is empowered to make a difference. Whether you’re just starting out or looking to take the next step in your career, TGJones offers a welcoming environment, real opportunities to grow, and the satisfaction of working for a company that genuinely cares.
Company benefits for our store colleagues include in-store employee discounts, generous 3rd party discounts, employee assistance programme, flexible shifts, company pension, and much more!
At TGJones, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you - you’re welcome here. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!
Post Office Counter Clerk employer: Post Office
Contact Detail:
Post Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Office Counter Clerk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TGJones. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! As a Post Office Counter Clerk, you'll be all about delivering exceptional service. Think of examples from your past experiences where you've gone above and beyond for customers, and be ready to share those stories during your chat.
✨Tip Number 3
Be flexible and adaptable! The role may require you to work at different locations or adjust to changing needs. Show that you're open to new challenges and can handle whatever comes your way—this will impress the hiring team!
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up at TGJones. Don’t miss out on your chance to join our fantastic team!
We think you need these skills to ace Post Office Counter Clerk
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you connect with people and create exceptional experiences, so share specific examples that showcase your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Post Office Counter Clerk role. Remember, less is often more!
Tailor Your Application: Make sure to customise your application for us at TGJones. Mention our values and how they resonate with you. This shows that you’ve done your homework and are genuinely interested in being part of our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Post Office
✨Know Your Customer Service Basics
As a Post Office Counter Clerk, exceptional customer service is key. Brush up on common customer service scenarios and think about how you would handle them. Be ready to share examples of times you've gone above and beyond for a customer.
✨Show Your Team Spirit
This role requires teamwork, so be prepared to discuss how you work with others. Think of specific instances where you supported a colleague or contributed to a team goal. Highlight your adaptability and willingness to help out wherever needed.
✨Demonstrate Attention to Detail
With responsibilities like managing queues and handling documents, attention to detail is crucial. During the interview, mention any experiences where your meticulousness made a difference, whether in previous jobs or personal projects.
✨Be Ready for Flexibility
Training may take place at different locations, so show that you're flexible and open to change. Discuss any past experiences where you had to adapt quickly to new situations or environments, and express your enthusiasm for learning new skills.
