Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer service and manage queues efficiently.
- Company: Join TGJones, a fresh face of a trusted British brand.
- Benefits: Enjoy employee discounts, flexible shifts, and a supportive culture.
- Why this job: Be part of a team that values your ideas and growth.
- Qualifications: Previous post office experience and a passion for customer service.
- Other info: Inclusive workplace where everyone can be themselves.
Overview
Post Office Counter Clerk. PREVIOUS POST OFFICE EXPERIENCE ESSENTIAL. 12-16hrs per week minimum.
We pay in line with UK age-related minimum and living wage rates – so your pay will depend on your age group. Please see below:
- 16-18 years: £7.57
- 18-20: £10.03
- 21+: £12.25
To be employed in this role you must be over the age of 18 and complete a safeguarding check.
You will need to be flexible as your shifts can be Monday-Saturday 8am-5.35pm Sunday 11am-3pm.
We can not work around other jobs or studying commitments.
With a rich heritage and a new name, TGJones is the fresh face of a much-loved and trusted British brand. Our roots lie in WHSmith, where we’ve proudly supported the high street retail estate for generations. Now, under the ownership of specialist retail investors, Modella Capital, we’re entering an exciting new chapter with bold ambitions to become ‘Your Hub of the High Street’.
About the role
As a Post Office Counter Clerk you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us. Key responsibilities will include:
- Delivering an exceptional customer service to all customers
- Managing queues and ensuring that customers can access the services they need quickly and simply
- Meeting high standards of governance and attention to detail
- Being part of a team and supporting colleagues
About you
- A passion for customers, having an exceptional experience in store
- Confidence in communicating within the team
- Motivation to achieve fantastic results and standards
- Adaptability to meet company requirements and goals
About us
Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas. We foster an inclusive, collaborative and supportive culture where everyone is empowered to make a difference. Whether you’re just starting out or looking to take the next step in your career, TGJones offers a welcoming environment, real opportunities to grow, and the satisfaction of working for a company that genuinely cares.
Company benefits for our store colleagues include in-store employee discounts, generous 3rd party discounts, employee assistance programme, flexible shifts, company pension, and much more!
At TGJones, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you – you’re welcome here. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!
Read | Learn | Play | Bank | Post
#J-18808-Ljbffr
Post Office Counter Clerk employer: Post Office
Contact Detail:
Post Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Office Counter Clerk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TGJones. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your previous experience and how it relates to providing exceptional customer service.
✨Tip Number 3
Show your passion! When you’re in the interview, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you’re the right fit for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about joining the TGJones team!
We think you need these skills to ace Post Office Counter Clerk
Some tips for your application 🫡
Show Off Your Experience: Since previous Post Office experience is essential, make sure to highlight any relevant roles you've had. We want to see how your past experiences can help you shine in this role!
Tailor Your Application: Take a moment to customise your application for the Post Office Counter Clerk position. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid fluff and get straight to the point about why you're the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Post Office
✨Know Your Stuff
Make sure you brush up on your previous post office experience. Be ready to share specific examples of how you've delivered exceptional customer service in the past. This will show that you understand the role and can hit the ground running.
✨Flexibility is Key
Since the shifts can vary, be prepared to discuss your availability openly. Highlight your adaptability and willingness to work different hours, as this is crucial for the role. It shows you're committed and ready to fit into their schedule.
✨Team Player Vibes
Emphasise your ability to work well in a team. Share experiences where you supported colleagues or contributed to a positive team environment. This aligns with their values and shows you’re someone who can help foster a collaborative culture.
✨Customer-Centric Mindset
Demonstrate your passion for providing excellent customer service. Prepare to discuss how you handle difficult situations or manage queues effectively. This will highlight your commitment to ensuring customers have a great experience at the Post Office.