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- Tasks: Provide exceptional customer service and manage queues at the Post Office.
- Company: TGJones, a trusted British brand with a fresh approach.
- Benefits: Flexible shifts, employee discounts, and a supportive work culture.
- Why this job: Join a team that values your ideas and offers real growth opportunities.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Inclusive workplace where everyone can be themselves.
Post Office Counter Clerk
Working Hours: 15 hours per week working any 3 out of 7 days, including Saturdays. We close on Sundays!
We pay in line with UK age-related minimum and living wage rates – so your pay will depend on your age group. Please see below:
16-18 years: £7.57
18-20: £10.03
21+: £12.25
To be employed in this role you must be over the age of 18 and complete a safeguarding check.
3-Day Post Office Counter Training Covers Introduction, Processes, Practical Skills & Systems
Training may take place at a different location – flexibility required!
With a rich heritage and a new name, TGJones is the fresh face of a much-loved and trusted British brand. Our roots lie in WHSmith, where we’ve proudly supported the high street retail estate for generations. Now, under the ownership of specialist retail investors, Modella Capital, we’re entering an exciting new chapter with bold ambitions to become ‘Your Hub of the High Street’.
About the role
As a Post Office Counter Clerk you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us. Key responsibilities will include;
- Delivering an exceptional customer service to all customers
- Managing queues and ensuring that customers can access the services they need quickly and simply
- Meeting high standards of governance and attention to detail
- Being part of a team and supporting colleagues
About you
- A passion for customers, having an exceptional experience in store
- Confidence in communicating within the team
- Motivation to achieve fantastic results and standards
- Adaptability to meet company requirements and goals
About us
Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas. We foster an inclusive, collaborative and supportive culture where everyone is empowered to make a difference. Whether you’re just starting out or looking to take the next step in your career, TGJones offers a welcoming environment, real opportunities to grow, and the satisfaction of working for a company that genuinely cares.
Company benefits for our store colleagues include in-store employee discounts, generous 3rd party discounts, employee assistance programme, flexible shifts, company pension, and much more!
At TGJones, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you – you’re welcome here. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!
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Post Office Counter Clerk employer: Post Office
Contact Detail:
Post Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Office Counter Clerk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TGJones. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Post Office Counter Clerk, you'll be all about delivering exceptional service. Think of examples from your past experiences where you've gone above and beyond for customers, and be ready to share those stories during your interview.
✨Tip Number 3
Be flexible and adaptable! The role requires working varied shifts, so highlight your willingness to adjust your schedule. Show that you're ready to jump in during peak times or cover for colleagues when needed—this can really set you apart!
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities at TGJones. Don’t miss out on your chance to join a fantastic team!
We think you need these skills to ace Post Office Counter Clerk
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you connect with people and ensure they have a great experience, just like we do at TGJones!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Post Office Counter Clerk role. Remember, we’re looking for attention to detail!
Flexibility is Key: Since the role involves varied shift patterns, mention your availability and willingness to adapt. We love team players who can jump in when needed, especially during peak times or holidays!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with TGJones. We can’t wait to hear from you!
How to prepare for a job interview at Post Office
✨Know Your Customer Service Basics
As a Post Office Counter Clerk, exceptional customer service is key. Brush up on common customer service scenarios and think about how you would handle them. Be ready to share examples of times you've gone above and beyond for a customer.
✨Familiarise Yourself with the Role
Take some time to understand the specific duties of a Post Office Counter Clerk. Research the processes involved in managing queues, handling travel money, and dealing with bills and banking. This will show your enthusiasm and preparedness during the interview.
✨Show Your Team Spirit
This role requires teamwork, so be prepared to discuss how you work well with others. Think of examples where you've supported colleagues or contributed to a team goal. Highlighting your collaborative skills can set you apart from other candidates.
✨Be Ready for Flexibility Questions
Since the job involves varied shift patterns, be ready to discuss your availability and flexibility. Show that you're adaptable and willing to meet the company's needs, especially during peak seasons or when covering for absences.
