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- Tasks: Provide exceptional customer service and manage transactions at the Post Office.
- Company: Join TGJones, a trusted British brand with a fresh vision.
- Benefits: Enjoy employee discounts, flexible shifts, and a supportive work environment.
- Why this job: Be part of a team that values your ideas and fosters growth.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Inclusive workplace where everyone can be themselves and thrive.
Post Office Counter Clerk – 14 Hour Contract – Shifts consist of every Sunday 10:30am till 2:30pm. Then 2x 5 hour shifts across Monday to Friday.
We pay in line with UK age-related minimum and living wage rates – so your pay will depend on your age group. Please see below:
16-18 years: £7.57
18-20: £10.03
21+: £12.25
To be employed in this role you must be over the age of 18 and complete a safeguarding check.
3-Day Post Office Counter Training Covers Introduction, Processes, Practical Skills & Systems
Training may take place at a different location – flexibility required!
With a rich heritage and a new name, TGJones is the fresh face of a much-loved and trusted British brand. Our roots lie in WHSmith, where we’ve proudly supported the high street retail estate for generations. Now, under the ownership of specialist retail investors, Modella Capital, we’re entering an exciting new chapter with bold ambitions to become ‘Your Hub of the High Street’.
About the role
As a Post Office Counter Clerk you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us. Key responsibilities will include;
- Delivering an exceptional customer service to all customers
- Managing queues and ensuring that customers can access the services they need quickly and simply
- Meeting high standards of governance and attention to detail
- Being part of a team and supporting colleagues
About you
- A passion for customers, having an exceptional experience in store
- Confidence in communicating within the team
- Motivation to achieve fantastic results and standards
- Adaptability to meet company requirements and goals
About us
Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas. We foster an inclusive, collaborative and supportive culture where everyone is empowered to make a difference. Whether you’re just starting out or looking to take the next step in your career, TGJones offers a welcoming environment, real opportunities to grow, and the satisfaction of working for a company that genuinely cares.
Company benefits for our store colleagues include in-store employee discounts, generous 3rd party discounts, employee assistance programme, flexible shifts, company pension, and much more!
At TGJones, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you – you’re welcome here. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!
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Post Office Counter Clerk - 14 Hour Role employer: Post Office
Contact Detail:
Post Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Office Counter Clerk - 14 Hour Role
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TGJones. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! As a Post Office Counter Clerk, you'll be all about delivering exceptional service. Think of examples from your past experiences where you've gone above and beyond for customers, and be ready to share those stories.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It helps us keep track of everything and ensures you’re considered for the role. Plus, it’s super easy to do!
We think you need these skills to ace Post Office Counter Clerk - 14 Hour Role
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Post Office Counter Clerk. We want to see your passion for customer service shine through!
Show Off Your Communication Skills: Since this role involves interacting with customers and colleagues, let us know about your communication strengths. Share examples of how you've successfully engaged with others in previous roles.
Be Detail-Oriented: Attention to detail is key in this position. When filling out your application, double-check for any errors and ensure that all information is accurate. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team at TGJones!
How to prepare for a job interview at Post Office
✨Know Your Customer Service Basics
As a Post Office Counter Clerk, exceptional customer service is key. Brush up on common customer service scenarios and think about how you would handle them. Be ready to share examples of times you've gone above and beyond for a customer.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Think about how your skills align with managing queues, handling travel money, and ensuring attention to detail. Prepare to discuss how you can contribute to the team.
✨Show Your Team Spirit
This role requires teamwork, so be prepared to talk about your experiences working in a team. Highlight instances where you supported colleagues or contributed to a positive work environment. This will show that you’re a great fit for their collaborative culture.
✨Be Ready for Flexibility Questions
Since the training may take place at different locations and shifts vary, be ready to discuss your availability and flexibility. Show enthusiasm for adapting to the needs of the business, as this is crucial for success in the role.