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- Tasks: Provide exceptional customer service and manage transactions at the Post Office.
- Company: Join TGJones, a trusted British brand with a fresh vision for the high street.
- Benefits: Enjoy employee discounts, flexible shifts, and a supportive work environment.
- Why this job: Be part of a team that values your ideas and fosters growth.
- Qualifications: Must be over 18 with a passion for customer service.
- Other info: Inclusive workplace where everyone can be themselves and thrive.
Post Office Counter Clerk
Working Hours: 20 hours per week, working any 3 out of 6 days including Saturdays. We close on a Sunday.
Pay in line with UK age-related minimum and living wage rates – pay depends on age group. See below:
18-20: £10.03
21+: £12.25
Eligibility: To be employed in this role you must be over the age of 18 and complete a safeguarding check.
3-Day Post Office Counter Training covers Introduction, Processes, Practical Skills & Systems. Training may take place at a different location – flexibility required.
With a rich heritage and a new name, TGJones is the fresh face of a much-loved and trusted British brand. Our roots lie in WHSmith, where we’ve proudly supported the high street retail estate for generations. Now, under the ownership of specialist retail investors, Modella Capital, we’re entering an exciting new chapter with bold ambitions to become “Your Hub of the High Street.”
About the role
As a Post Office Counter Clerk you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us. Key responsibilities will include:
- Delivering an exceptional customer service to all customers
- Managing queues and ensuring that customers can access the services they need quickly and simply
- Meeting high standards of governance and attention to detail
- Being part of a team and supporting colleagues
About you
- A passion for customers, having an exceptional experience in store
- Confidence in communicating within the team
- Motivation to achieve fantastic results and standards
- Adaptability to meet company requirements and goals
About us
Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas. We foster an inclusive, collaborative and supportive culture where everyone is empowered to make a difference. Whether you’re just starting out or looking to take the next step in your career, TGJones offers a welcoming environment, real opportunities to grow, and the satisfaction of working for a company that genuinely cares.
Company benefits for our store colleagues include in-store employee discounts, generous third-party discounts, employee assistance programme, flexible shifts, pension, and much more!
At TGJones, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you – you’re welcome here. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!
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Post Office Counter Clerk employer: Post Office
Contact Detail:
Post Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Office Counter Clerk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TGJones. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Post Office Counter Clerk, you'll be interacting with customers all day. Think of examples from your past experiences where you've provided excellent service and be ready to share those stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us at TGJones. By applying directly, you’ll have a better chance of getting noticed and can keep track of your application status easily.
We think you need these skills to ace Post Office Counter Clerk
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you connect with people and provide exceptional service, so share specific examples that showcase your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Post Office Counter Clerk role. Remember, less is often more!
Tailor Your Application: Make sure to customise your application for this role. Use the job description as a guide and align your experiences and skills with what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts!
How to prepare for a job interview at Post Office
✨Know Your Customer Service Basics
As a Post Office Counter Clerk, exceptional customer service is key. Brush up on common customer service scenarios and think about how you would handle them. Be ready to share examples of when you've gone above and beyond for a customer.
✨Familiarise Yourself with the Role
Take some time to understand the specific duties of a Post Office Counter Clerk. Research the services offered, such as travel money and banking. This will show your enthusiasm and help you answer questions more confidently.
✨Demonstrate Team Spirit
Since teamwork is important in this role, think of examples where you've successfully worked as part of a team. Be prepared to discuss how you support colleagues and contribute to a positive work environment.
✨Show Your Adaptability
The job requires flexibility, so be ready to talk about times when you've adapted to changes or challenges at work. Highlight your willingness to learn and grow within the company, especially during training.