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- Tasks: Deliver exceptional customer service and manage queues in a vibrant Post Office environment.
- Company: Join WHSmith, a beloved high street staple with over 230 years of history.
- Benefits: Enjoy a competitive salary, pension scheme, paid leave, and exclusive employee discounts.
- Why this job: Be part of a team that connects people and makes their journeys memorable.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: Inclusive workplace with support for your wellbeing and career growth.
The predicted salary is between 24000 - 36000 £ per year.
As a Counter Clerk in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us.
What being a Counter Clerk is all about:
- Delivering an exceptional customer service to all customers.
- Managing queues and ensuring that customers can access the services they need quickly and simply.
- Meeting high standards of governance and attention to detail.
- Being part of a team and supporting colleagues.
What our Post Office Stores would love to see:
- A passion for customers, having an exceptional experience in store.
- Confidence in communicating within the team.
- Motivation to achieve fantastic results and standards.
- Adaptability to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith have occupied our place as the Hub of the High Street and in our customers’ hearts for over 230 years. Our stores work hard to make customer and colleague journeys in life possible, marking the milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores. WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Post Office Clerk - TGJones Brighton employer: Post Office
Contact Detail:
Post Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Office Clerk - TGJones Brighton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WHSmith and their values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Being able to share these stories will highlight your passion for providing exceptional service.
✨Tip Number 3
Be ready to demonstrate your teamwork abilities. WHSmith values collaboration, so be prepared to discuss how you've supported colleagues in the past and how you can contribute to a positive team environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the WHSmith family and ready to embark on this exciting journey with us.
We think you need these skills to ace Post Office Clerk - TGJones Brighton
Some tips for your application 🫡
Show Your Customer Passion: When writing your application, let your passion for customer service shine through. Share any experiences where you’ve gone above and beyond to help someone out – it’ll show us you’re the right fit for our team!
Be Clear and Concise: We love a well-structured application! Keep your sentences clear and to the point. Highlight your skills and experiences that match the job description, so we can easily see how you’d fit in with us.
Tailor Your Application: Don’t just send a generic application! Make sure to tailor it specifically for the Counter Clerk role. Mention how your adaptability and teamwork skills align with our goals at WHSmith.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Post Office
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about times you've gone above and beyond for a customer or how you've handled difficult situations. Being able to share specific examples will show your passion for providing exceptional service.
✨Familiarise Yourself with the Role
Take some time to understand what being a Counter Clerk involves. Review the job description closely and think about how your skills align with their needs. Be ready to discuss how you can manage queues effectively and ensure customers have quick access to services.
✨Show Team Spirit
Since teamwork is key in this role, be prepared to talk about your experiences working in a team. Share examples of how you've supported colleagues in the past and how you can contribute to a positive team environment at WHSmith.
✨Demonstrate Adaptability
In a fast-paced environment like a Post Office, adaptability is crucial. Think of instances where you've had to adjust to changes quickly or meet new challenges. Highlighting your flexibility will show that you're ready to meet the company's goals and requirements.
