Summary
Salary: Competitive plus comprehensive benefits package
Grade: 2A
Reporting Line: Asset and Configuration Management Specialist
Contact Type: Permanent
Location: London
Closing Date: 15/06/2026
What to expect
The CMDB Administrator is a key member of the Service Platform team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset.
The CMDB Administrator will be responsible for configuring and operating the ServiceNow CMDB and related portfolio modules. They execute authorised changes, support automation, and maintain the technical integrity of the CMDB, Application Portfolio, and Service Portfolio environments.
They will support a culture of inclusion, continuous improvement, and high performance.
What we can do for you
In addition to a competitive salary, we offer:
- 25 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 10% on target bonus opportunity
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
We are committed to Equity, Diversity, and Inclusion and are proud to be an equal opportunity employer. At Post Office, everyone’s contribution matters — that’s how we build Everybody’s Business.
What you’ll need to succeed
- Configure and maintain the CMDB, including CI classes, attributes, and relationships as authorised by the Configuration Manager.
- Operate and optimise technical tools such as the Identification and Reconciliation Engine (IRE) and Service Graph Connectors.
- Execute Data Manager policies for bulk deletion, retirement, or archival of CIs.
- Populate and maintain non-discoverable attributes in collaboration with CI Owners and Analysts.
- Perform remediation activities for duplicates, stale, or orphaned records.
- Support creation of reporting, dashboards, and self-service views for stakeholders.
- Ensure integrations and discovery sources are properly configured and functioning.
- Technical accuracy, stability, and performance of the CMDB and associated data models.
- Executing and enforcing standards as directed by the Configuration Manager and Process Owner.
- Delivering the automation and tooling required to sustain long-term data quality.
- Identifying and raising continual improvement opportunities for CMDB.
- CSA Certified highly preferred
- ServiceNow CMDB Now learning micro certs
- ITIL awareness (certified preferred)
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.
If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
