At a Glance
- Tasks: Deliver exceptional customer service and assist with Post Office services.
- Company: Join TGJones, a fresh face in high street retail with a rich heritage.
- Benefits: Enjoy employee discounts, flexible shifts, and a supportive work environment.
- Other info: Inclusive culture where everyone can be themselves and thrive.
- Why this job: Be part of a team that values your ideas and fosters career growth.
- Qualifications: Customer service passion and willingness to learn; cash handling experience preferred.
The predicted salary is between 10 - 12 £ per hour.
Working Hours: 8 hours working Saturdays and Sundays. We pay in line with UK age-related minimum and living wage rates – so your pay will depend on your age group.
- 18-20: £10.03
- 21+: £12.25
With a rich heritage and a new name, TGJones is the fresh face of a much-loved and trusted British brand. Our roots lie in WHSmith, where we’ve proudly supported the high street retail estate for generations. Now, under the ownership of specialist retail investors, Modella Capital, we’re entering an exciting new chapter with bold ambitions to become ‘Your Hub of the High Street’.
As a Sales Assistant offering Post Office services, you’ll play a key role in creating a welcoming, helpful environment for every customer who walks through our doors. Whether helping a customer find the perfect gift, replenishing stock, or assisting someone with sending a parcel or organising travel money, you’ll ensure customers can access the products and services they need quickly and easily. This is a varied role where you’ll support both retail operations and Post Office services, helping keep the store running smoothly and delivering an excellent experience for our customers.
Key responsibilities:
- Delivering exceptional customer service to all customers
- Providing Post Office Local services such as parcels and banking
- Managing queues and supporting customers efficiently
- Handling cash and transactions with high accuracy and care
- Carrying out stock replenishment and keeping the store tidy and inviting
- Maintaining high standards of display and visual merchandising
- Supporting colleagues and contributing to a positive team environment
About you:
We’re looking for people who want to build a career, not just find a job – individuals who are passionate about customer service and motivated to deliver great results for their store.
Skills and qualities:
- Previous experience handling cash and processing transactions is preferred, though full training will be provided for the right candidate.
- Confidence in speaking with customers and understanding their needs
- Strong attention to detail, particularly when handling transactions
- Ability to work both independently and as part of a team
- A positive attitude and pride in maintaining high standards in store
- Adaptability and willingness to learn new systems and processes
About us:
Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas. We foster an inclusive, collaborative and supportive culture where everyone is empowered to make a difference. Whether you’re just starting out or looking to take the next step in your career, TGJones offers a welcoming environment, real opportunities to grow, and the satisfaction of working for a company that genuinely cares.
Company benefits for our store colleagues include in-store employee discounts, generous 3rd party discounts, employee assistance programme, flexible shifts, company pension, and much more! At TGJones, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you - you’re welcome here. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!
Sales Assistant - Post Office Services in Lytham St Annes employer: Post Office
At TGJones, we pride ourselves on being an excellent employer that values our team as our greatest asset. With a strong focus on employee development and a supportive work culture, we offer real opportunities for growth in a welcoming environment. Our commitment to inclusivity, alongside benefits such as in-store discounts and flexible shifts, makes TGJones a fantastic place for those looking to build a meaningful career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Post Office Services in Lytham St Annes
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Post Office, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Post Office!
We think you need these skills to ace Sales Assistant - Post Office Services in Lytham St Annes
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Post Office, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Post Office and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Post Office that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Post Office
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
