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For Companies At a Glance
- Tasks: Lead transformative projects and oversee complex change initiatives.
- Company: Join Post Office Ltd, a vital part of UK communities.
- Benefits: Enjoy 27.5 days leave, bonuses, and extensive development opportunities.
- Why this job: Make a real impact while shaping the future of essential services.
- Qualifications: Experience in franchise rollouts and strong leadership skills required.
- Other info: Be part of a journey focused on growth and meaningful change.
The predicted salary is between 36000 - 60000 £ per year.
Salary: Competitive plus comprehensive benefits package
Grade: Band 4
Reporting Line: Head of Transformation Delivery
Contact Type: fixed term up to 18 months
Location: London
Closing Date: 1st February 2026
What to expect
As a Programme Manager you will operate as a senior member of our Transformation team, leading complex, cross‑functional change activity by delivering initiatives and overseeing programmes of work end to end. You will role model our behaviours every day, while keeping a Postmaster‑first mindset at the heart of every decision.
You’ll oversee end‑to‑end programme delivery across multiple initiatives, including the transition of our directly managed branches to our franchise and scaled partners, ensuring our partners have branches fit for purpose. Through inclusive leadership and a focus on continuous improvement, you’ll bring clarity, drive momentum, resolve risks early, and ensure feedback from Postmasters and customers shapes how we deliver.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What you’ll need to succeed
To be successful in this role you will have experience working within franchise or branch roll out programmes and have a background in complex, fast-paced agile organisations. In addition to this, the ideal candidate will:
- Have strong leadership and communication skills and experience in driving forward programme change
- Ability to deal with significant levels of business complexity
- A business delivery focused outlook and strong all-round business acumen
- Ability to deal with financial complexity
- Experience in delivery of complex business focused change portfolio and programme management
- Cost efficiency and income generation programmes
- Be MSP qualified
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.
If you’re driven by the chance to make a real impact and help shape a future built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk
Programme Manager (FTC) in London employer: Post Office
Contact Detail:
Post Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Manager (FTC) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Post Office Ltd. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and challenges. Show us that you’re not just interested in the role but also in how you can contribute to our transformation journey.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you’ve led change or tackled complex issues. Use the STAR method to structure your answers and keep it engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Programme Manager (FTC) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Programme Manager role. Highlight your leadership and communication skills, as well as any experience in managing complex change initiatives.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission. Don’t forget to mention your experience with franchise or branch roll-out programmes!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive programme change and manage complexity. Numbers and outcomes speak volumes, so include them where possible!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Post Office
✨Know Your Programmes
Before the interview, dive deep into the specifics of programme management, especially in franchise or branch roll-out contexts. Familiarise yourself with the challenges and successes of similar initiatives, as this will help you speak confidently about your experience and how it aligns with their needs.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership and communication skills. Think of situations where you successfully led a team through complex changes or resolved conflicts. This will demonstrate your ability to drive forward programme change effectively.
✨Understand Business Complexity
Brush up on your knowledge of business acumen and financial complexity. Be ready to discuss how you've navigated these areas in past roles, particularly in fast-paced environments. This will show that you can handle the significant levels of complexity mentioned in the job description.
✨Emphasise Continuous Improvement
Be prepared to talk about how you’ve implemented continuous improvement strategies in previous roles. Share specific examples of how you’ve gathered feedback and used it to shape project outcomes, aligning with their focus on customer and Postmaster feedback.
