At a Glance
- Tasks: Drive the development of the Branch Hub platform for a seamless digital experience.
- Company: Join Post Office Ltd, a vital part of UK communities.
- Benefits: Enjoy 27.5 days leave, bonuses, car allowance, and a generous pension.
- Other info: Inclusive workplace valuing diverse perspectives and offering growth opportunities.
- Why this job: Make a real impact in transforming branch support with innovative digital solutions.
- Qualifications: Experience as a Product Owner with strong skills in ServiceNow CSM.
The predicted salary is between 50000 - 65000 £ per year.
We are looking for a Product Owner to drive the development and delivery of the Branch Hub platform – a critical ServiceNow CSM solution supporting branches and Postmasters through a single, integrated digital experience. This role plays a key part in the Network Operating Model transformation, helping to digitise and automate branch support, improve user experience, and enable scalable, AI-enabled services. Working closely with Product, Technology and business stakeholders, you will translate product vision into actionable delivery, ensuring Branch Hub continues to evolve as the primary digital entry point for branch interactions.
What we can do for you:
- 27.5 days annual leave that increases with tenure
- Up to 18% on target bonus opportunity
- Car allowance
- Generous pension contribution
- Life assurance
- Income protection after 12 months service
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed:
- Experience in a Product Owner or similar role delivering digital service or platform solutions.
- Strong experience with ServiceNow CSM or similar workflow and case management platforms.
- Demonstrated experience working with front‑line users and facilitating discovery workshops.
- Proven delivery within agile product teams in complex environments.
- Strong understanding of digital self‑service, workflows, knowledge management, and service design.
- Ability to translate branch and business needs into clear product outcomes.
- Strong communication and stakeholder‑management skills across all levels.
- Commercial awareness and benefits‑focused delivery approach.
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk.
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
Product Owner - Branch Hub in London employer: Post Office
At Post Office Ltd, we pride ourselves on being a cornerstone of communities across the UK, offering a dynamic work environment that champions innovation and inclusivity. As a Product Owner in our Wood Street location, you'll enjoy a competitive salary, generous benefits including 27.5 days of annual leave, and extensive learning opportunities, all while contributing to meaningful digital transformations that enhance user experiences for our postmasters and customers alike. Join us in shaping a future built on progress and integrity, where your unique perspectives are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner - Branch Hub in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Getting insider info can give you an edge and show your genuine interest in the role.
✨Tip Number 2
Prepare for the interview by understanding the company’s products and services. Dive deep into their digital solutions, especially around ServiceNow CSM, so you can speak their language and impress them with your knowledge.
✨Tip Number 3
Showcase your agile experience! Be ready to discuss specific projects where you’ve successfully delivered outcomes in complex environments. Use examples that highlight your ability to translate business needs into actionable results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and contributing to the Post Office's mission.
We think you need these skills to ace Product Owner - Branch Hub in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience as a Product Owner. Use keywords from the job description, like 'ServiceNow CSM' and 'agile product teams', to show we’re on the same page.
Showcase Your Experience:Don’t just list your previous roles; tell us about specific projects where you’ve delivered digital service solutions. We want to see how you’ve made an impact in similar environments!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the role of Product Owner.
Apply Through Our Website:We encourage you to submit your application through our careers page. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Post Office
✨Know Your Product Inside Out
As a Product Owner, it's crucial to have a deep understanding of the Branch Hub platform and its role in the ServiceNow CSM ecosystem. Familiarise yourself with its features, benefits, and how it supports users. This knowledge will help you articulate your vision and demonstrate your commitment to enhancing user experience.
✨Showcase Your Agile Experience
Be prepared to discuss your experience working within agile product teams. Share specific examples of how you've successfully delivered digital service solutions in complex environments. Highlight your ability to adapt and thrive in fast-paced settings, as this is key for the role.
✨Engage Stakeholders Effectively
Communication is vital for a Product Owner. Think about how you've previously engaged with stakeholders at all levels. Prepare to share strategies you've used to facilitate discovery workshops and gather insights from front-line users. This will showcase your stakeholder management skills and your ability to translate needs into actionable outcomes.
✨Emphasise Your Commitment to Diversity and Inclusion
Given the company's focus on equity, diversity, and inclusion, be ready to discuss how you can contribute to fostering an inclusive workplace. Share any experiences where you've championed diverse perspectives or worked in diverse teams, as this aligns with their values and mission.
