At a Glance
- Tasks: Lead the strategy for modernising branch technology and enhancing customer experiences.
- Company: Post Office Ltd, a vital part of UK communities with a commitment to service.
- Benefits: Competitive salary, generous leave, bonuses, and extensive development opportunities.
- Other info: Join a diverse team dedicated to meaningful change and innovation.
- Why this job: Make a real impact on the future of retail technology and community services.
- Qualifications: Senior-level experience in product or technology leadership and strong stakeholder management skills.
The predicted salary is between 60000 - 72000 € per year.
Salary: Competitive plus benefits
Grade: 4
Reporting Line: Technology Product Director
Location: Wood Street, London
Closing Date: 28th May
What to expect
The Head of Branch & Retail Experience is accountable for defining and delivering the technology product strategy for Post Office branch systems and services across the UK network. This is a senior leadership role with end-to-end ownership of core branch platforms, including EPOS and branch services, playing a central part in the modernisation of legacy technology and the creation of a secure, reliable and future-ready retail experience for customers and Postmasters. Working closely with senior leaders across Technology, Branch Operations, Transformation, Commercial and Finance, the role ensures investment, delivery and risk are governed effectively while maintaining network stability and regulatory compliance throughout change.
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What you’ll need to succeed
- Significant experience operating at senior level within product, technology or platform leadership roles
- Proven track record delivering complex, large-scale product or technology change in enterprise environments
- Strong stakeholder management skills, with confidence influencing at executive and director level
- Deep understanding of modern product practices, agile delivery and platform-based operating models
- Comfortable operating in ambiguity and leading teams through transformation and change
This role may involve deputising for the Technology Product Director as required.
You will
- Set and own the product vision, strategy and roadmap for core branch technology platforms
- Lead the modernisation of legacy branch systems, balancing long-term strategy with operational continuity
- Drive improvements in customer and Postmaster experience through platform and service evolution
- Lead and develop multiple product teams, ensuring clear ownership, accountability and delivery focus
- Partner with senior stakeholders to govern investment, manage dependencies and mitigate delivery risk
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive. As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk. We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
Head of Branch & Retail Experience in London employer: Post Office
At Post Office Ltd, we pride ourselves on being a leading employer in the heart of London, offering a dynamic work culture that fosters innovation and collaboration. With a competitive salary and an extensive benefits package, including generous annual leave, a robust pension scheme, and numerous professional development opportunities, we are committed to supporting our employees' growth and well-being. Join us in shaping the future of retail experiences while making a meaningful impact in communities across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Branch & Retail Experience in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially around technology and customer experience.
✨Tip Number 3
Don’t just wait for job openings; create your own opportunities! If you see a company you love, reach out directly and express your interest in working with them.
✨Tip Number 4
Apply through our website for the best chance of getting noticed. We love seeing candidates who take the initiative to connect with us directly!
We think you need these skills to ace Head of Branch & Retail Experience in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in product and technology leadership. We want to see how your skills align with the role of Head of Branch & Retail Experience.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've delivered complex, large-scale changes in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Authentic:Let your personality shine through in your application. We’re looking for candidates who think differently and have a genuine passion for improving customer experiences. Don’t be afraid to show us who you are!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our careers page. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Post Office
✨Know Your Product Strategy
Make sure you have a solid understanding of the product vision and strategy for branch technology platforms. Be ready to discuss how you would lead the modernisation of legacy systems while ensuring operational continuity.
✨Showcase Stakeholder Management Skills
Prepare examples that highlight your experience in managing stakeholders at an executive level. Think about times when you've influenced decisions or navigated complex relationships, as this role requires strong collaboration with senior leaders.
✨Demonstrate Agile Delivery Knowledge
Brush up on modern product practices and agile delivery methods. Be prepared to discuss how you've successfully led teams through transformation and change, especially in enterprise environments.
✨Emphasise Your Resilience and Purpose
This role is all about making a real impact. Share stories that reflect your resilience and commitment to driving meaningful change, particularly in challenging situations. Show them you're not just about the tech, but also about the people and communities you serve.
