At a Glance
- Tasks: Lead a team to deliver training and development for retail partners.
- Company: Join Post Office Ltd, a vital part of UK communities.
- Benefits: Enjoy 27.5 days leave, bonuses, and a generous pension scheme.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in retail while shaping future leaders.
- Qualifications: Experience in managing teams and understanding retail operations.
The predicted salary is between 45000 - 55000 € per year.
Salary: Competitive plus comprehensive benefits package
Grade: 3A
Reporting Line: Head of Retail Capability
Contract Type: Permanent
Location: Field Based - South East England
What to expect
The Divisional Retail Capability Manager is a key member of the Retail Capability Team, responsible for the delivery of functional strategies, always modelling the Post Office behaviours and demonstrating an Operator first mindset. Acting as an expert advisor, the Divisional Retail Capability Manager will apply advanced knowledge of people leadership and partner capability requirements as well as broad knowledge of Post Office commercial, retail, operational standards. Due to the location of the teams you will be managing you will need to live on patch in South East England.
The Divisional Retail Capability Manager will lead and manage a regional team of Retail Capability Specialists responsible for the delivery of training, coaching and capability development for Independent, Scale and Corporate Partner Branches. Ensuring clear objectives, quality assurance, performance monitoring, and professional development, they will drive a culture of inclusion, continuous improvement, and high performance across their team, delivering an exceptional training support service for our Operators.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What you’ll need to succeed
To be successful in this role, you will need have experience managing a field based team within Retail. In addition you will possess:
- Proven track record of leading and managing teams, including performance management and professional development
- Strong understanding of operational processes, compliance requirements, and commercial performance drivers in a retail or service environment
- Experience in designing and implementing capability strategies aligned to business objectives
- Substantial experience in establishing successful, cross-functional, stakeholder relationships
- Demonstrable experience of delivering projects to achieve key objectives
- Experience in Quality Assurance and standards, ideally within a training capacity
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.
If you’re driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk.
Divisional Retail Capability Manager in London employer: Post Office
At Post Office Ltd, we pride ourselves on being a supportive and inclusive employer, offering a competitive salary alongside a comprehensive benefits package that includes generous annual leave, a robust pension scheme, and extensive professional development opportunities. Our work culture fosters continuous improvement and high performance, empowering our employees to make a meaningful impact within their communities in South East England. Join us to be part of a team that values resilience, purpose, and integrity as we navigate the evolving landscape of retail services.
StudySmarter Expert Advice🤫
We think this is how you could land Divisional Retail Capability Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Post Office. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and capability strategies. We recommend using the STAR method to structure your answers – it’s a game changer!
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've driven performance and developed teams in the past. This is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there.
We think you need these skills to ace Divisional Retail Capability Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Divisional Retail Capability Manager role. Highlight your leadership experience and any relevant training or coaching you've done, as this is key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your understanding of operational processes and team management.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and drive performance. Numbers speak volumes, so if you’ve improved team performance or implemented successful strategies, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Post Office
✨Know Your Stuff
Make sure you have a solid understanding of the retail landscape and the specific operational processes at Post Office Ltd. Brush up on their commercial performance drivers and be ready to discuss how your experience aligns with their objectives.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing field-based teams. Be ready to discuss how you've successfully led teams, handled performance management, and fostered professional development in previous roles.
✨Demonstrate Your Strategic Thinking
Think about how you've designed and implemented capability strategies in the past. Be prepared to share specific projects where you achieved key objectives, showcasing your ability to align strategies with business goals.
✨Build Rapport with Interviewers
Since this role involves establishing cross-functional relationships, practice building rapport during your interview. Show your interpersonal skills and how you can connect with various stakeholders, making it clear that you value collaboration.
