At a Glance
- Tasks: Lead cultural transformation and engage with diverse teams to drive positive change.
- Company: Join Post Office Ltd, a community-focused organisation at the heart of the UK.
- Benefits: Enjoy competitive salary, generous leave, performance incentives, and comprehensive support.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real impact by shaping an inclusive and high-performing workplace culture.
- Qualifications: Experience in culture change and excellent communication skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
As a Culture Lead you will join us on our journey and undertake a truly transformational role reporting into Head of Inclusion, Wellbeing & Engagement. The Culture Lead will play a key role in activating and embedding organisational culture change at scale, working through senior stakeholders and employee networks to drive engagement, behavioural change, and alignment to cultural priorities.
This role focuses on building and mobilising internal communities, delivering high-impact engagement initiatives, and equipping leaders and managers to role model and sustain cultural transformation. This role will partner with Internal Communication and specialists across the organisation to ensure the reinforcement and alignment of messaging to build momentum towards our desired culture. They will drive a culture of inclusion, continuous improvement, and high performance across their teams.
What we can do for you: Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave that increases with tenure
- Up to 18% individual performance-based incentive scheme
- Car allowance
- Generous pension contribution
- Life assurance
- Income protection after 12 months service
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed: You will be an experienced Culture Lead with excellent communications skills and the ability to influence and add value to this important project.
Experience and Qualifications:
- Experience in culture change, engagement, organisational / learning & development, or change programmes
- Strong capability in programme delivery and stakeholder coordination
- Experience working with employee networks and engagement communities
- Ability to translate strategy into engaging, practical initiatives
- Strong organisational skills with ability to manage multiple initiatives simultaneously
- Substantial experience in establishing successful, cross-functional, stakeholder relationships.
- Demonstrate experience successfully delivering projects with clear outcomes
Skills and Capabilities:
- Excellent facilitation and communication skills (including written)
- High levels of collaboration and influencing capability
- Strong commercial understanding, using data and insight to shape informed and effective business decisions
- Excellent influencing and communication skills with the ability to utilise a range of techniques to deliver messages effectively, make an impact, and drive a successful outcome.
- Ability to develop and maintain strong relationships with senior stakeholders and managers to build support for functional plans and activity.
- Ability to plan and deliver colleague and business-wide events, with flexibility to travel as required.
- Ability to design and develop culture toolkits, facilitation guides and practical resources to support leaders, managers and colleagues.
- Acts as an expert advisor, applying advanced knowledge of their own specialism as well as broad knowledge of related areas.
Success Measures:
- Strong engagement and activation of internal culture networks
- Successful delivery and impact of organisation-wide culture initiatives (roadshows, campaigns, workshops)
- Improved employee engagement and alignment to cultural behaviours
- High adoption and effectiveness of manager toolkits
- Positive feedback from senior stakeholders and employee communities
About us: At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.
If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.
Application Guidance: Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk.
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
Culture Lead in London employer: Post Office
At Post Office Ltd, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion. With a competitive salary and a comprehensive benefits package, including generous annual leave and performance incentives, we are committed to the growth and development of our employees. Join us in London, where you will have the opportunity to make a meaningful impact on our organisational culture while working alongside passionate colleagues dedicated to serving communities across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Culture Lead in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and the company culture. This insider info can give you an edge in interviews.
✨Tip Number 2
Prepare for behavioural questions! Think of examples from your past that showcase your skills in culture change and engagement. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Show your passion for inclusion and diversity! Be ready to discuss how you've contributed to these areas in previous roles. Companies love candidates who align with their values.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your enthusiasm for the role. It’s a great way to keep your name fresh in their minds.
We think you need these skills to ace Culture Lead in London
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through! We want to see your personality and passion for culture change. Don’t just list your skills; share stories that show how you've made an impact in previous roles.
Tailor Your Application:Make sure to customise your application to align with the job description. Highlight your experience in culture change and engagement initiatives, and explain how you can contribute to our mission of fostering an inclusive workplace.
Showcase Your Communication Skills:Since excellent communication is key for this role, ensure your written application is clear and engaging. Use concise language and structure your thoughts logically to demonstrate your ability to convey messages effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Post Office
✨Know the Culture Inside Out
Before your interview, dive deep into the company's culture and values. Understand their commitment to inclusion and how they engage with communities. This will help you articulate how your experience aligns with their cultural priorities.
✨Showcase Your Stakeholder Skills
Be ready to discuss specific examples of how you've successfully engaged with senior stakeholders and employee networks in the past. Highlight your ability to influence and drive behavioural change, as this is crucial for the Culture Lead role.
✨Prepare Engaging Initiatives
Think of innovative engagement initiatives you've implemented before. Be prepared to share these ideas during the interview, demonstrating your capability to translate strategy into practical actions that resonate with employees.
✨Communicate Clearly and Confidently
Practice your communication skills, both verbal and written. You’ll need to convey complex ideas simply and effectively. Use examples from your past experiences to illustrate your points and show how you can make an impact.
