At a Glance
- Tasks: Manage content updates and collaborate with teams to enhance digital experiences.
- Company: Join the Post Office, a vital part of UK communities.
- Benefits: Enjoy 25 days annual leave, bonuses, and a generous pension scheme.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in a role that drives digital innovation.
- Qualifications: 3+ years in CMS management and strong collaboration skills required.
The predicted salary is between 40000 - 50000 € per year.
Summary
Salary: Competitive plus comprehensive benefits package
Grade: 3B
Reporting Line: Digital Publishing Manager
Contact Type: Fixed Term Contract, 12 months
Location: London, Wood Street
Closing Date: 02/06/2026
What to expect
The CMS Specialist is a key member of the Digital team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset. Acting as a trusted advisor, the CMS Specialist will share their expertise in CMS systems and agile delivery, demonstrating best practice across Digital.
The CMS Specialist will be responsible for ensuring all published content adheres to full compliance with regulatory standards. They will embody a culture of inclusion, continuous improvement, and high performance; with a key focus on delivering new digital propositions and large projects via the CMS that enhance customer experience and drive commercial outcomes. The CMS Specialist also supports business-as-usual (BAU) content initiatives, including updates, publishing, and maintenance, to uphold consistency, accessibility, and operational efficiency across the website.
What we can do for you
- 25 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 10% on target bonus opportunity
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What you’ll need to succeed
Key Responsibilities
- Manage the end-to-end delivery of content updates using Content Management Systems (CMS)
- Collaborate with stakeholders, product owners, and technical teams to deliver content aligned to business objectives
- Lead and support the delivery of project milestones, ensuring timely and high-quality outcomes
- Maintain content workflows, including version control, governance, and publishing schedules
- Ensure all content meets compliance, accessibility, and SEO best practice standards
- Format, apply templates, and publish digital content accurately and consistently
- Work closely with development teams within agile environments, using tools such as Jira
- Build and maintain strong cross-functional relationships to support successful content delivery
- Use data and insights to inform content decisions and continuous improvement
- Manage multiple priorities effectively while maintaining high attention to detail
Experience & Qualifications
- Minimum of 3 years’ experience managing and delivering content via CMS platforms
- Proven experience collaborating with stakeholders to support delivery of functional strategies
- Demonstrable experience delivering project milestones and managing competing priorities
- Strong experience establishing and maintaining cross-functional relationships
- Experience working with content workflows, version control, and publishing schedules
- Experience working alongside technical or development teams
- Knowledge of SEO and accessibility best practices
- Experience in financial services or a regulated environment (highly desirable)
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.
If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
CMS Specialist in London employer: Post Office
At Post Office Ltd, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusion and continuous improvement. Located in the heart of London, our CMS Specialist role provides not only competitive salary and benefits but also extensive opportunities for professional growth through mentoring and development programmes. Join us to make a meaningful impact in a company that values resilience, purpose, and community service.
StudySmarter Expert Advice🤫
We think this is how you could land CMS Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace CMS Specialist in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with CMS systems and agile delivery. We want to see how your skills align with the key responsibilities mentioned in the job description.
Showcase Your Achievements:Don’t just list your duties; share specific examples of projects you've led or contributed to. We love seeing quantifiable results, so if you improved a process or increased efficiency, let us know!
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and avoid jargon where possible. Make it easy for us to see your qualifications and how you can contribute to our team.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our official careers page. This helps us keep track of all applications and ensures you’re considered for the role!
How to prepare for a job interview at Post Office
✨Know Your CMS Inside Out
Make sure you’re well-versed in the specific CMS platforms mentioned in the job description. Brush up on your knowledge of content workflows, version control, and publishing schedules. Being able to discuss your hands-on experience with these systems will show that you’re ready to hit the ground running.
✨Showcase Your Collaboration Skills
Prepare examples of how you've successfully collaborated with stakeholders and technical teams in the past. Highlight any projects where you led or supported delivery milestones. This will demonstrate your ability to work cross-functionally, which is crucial for the CMS Specialist role.
✨Emphasise Compliance and Best Practices
Familiarise yourself with compliance, accessibility, and SEO best practices. Be ready to discuss how you’ve ensured content meets these standards in previous roles. This will show that you understand the importance of regulatory adherence and can maintain high-quality content.
✨Be Ready to Discuss Data-Driven Decisions
Think about how you’ve used data and insights to inform your content decisions in the past. Prepare to share specific examples of how data has influenced your work and led to continuous improvement. This will highlight your analytical skills and commitment to enhancing customer experience.
