At a Glance
- Tasks: Lead change initiatives and drive innovation within a dynamic team.
- Company: Join the Post Office, a vital part of UK communities.
- Benefits: Enjoy 25 days leave, bonuses, and extensive development opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a real impact while shaping the future of essential services.
- Qualifications: Experience in business change and strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
Salary: Competitive plus comprehensive benefits package
Grade: 3B
Reporting Line: Portfolio Business Change Manager
Contract Type: Fixed Term Contract – 18 months
Location: London
What to expect
As a Business Change Manager, you will join us on our journey and undertake a truly valuable role, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset. You will be working with the Programme/Project teams, to ensure that change initiatives are effectively delivered at an operational level, minimising resistance and achieving intended business outcomes and benefits. This role offers you a unique opportunity to make a tangible impact, drive innovation, and contribute to shaping the future of our organisation and the communities we serve.
How our people behave is as important to Post Office, as what is delivered. The Business Change Manager will role model the Post Office behaviours and demonstrate a Postmaster first mindset.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 25 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 10% on target bonus opportunity
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What you’ll need to succeed
To be successful in this role you will have proven experience in delivering Business Change in complex, multi-site environments (ideally retail or network-based). As a Business Change Manager, you will have excellent interpersonal skills with the ability to adapt communication styles and collaborate cross-functionally to drive successful outcomes and business decisions. In addition to this, the ideal candidate will have:
- Strong understanding of change frameworks (e.g. Prosci, ADKAR, Kotter’s).
- Excellent stakeholder management and influencing skills.
- Experience delivering large-scale transformation programmes.
- Strong communication and engagement capability.
- Experience in change impact assessment and readiness planning.
- Ability to manage multiple initiatives simultaneously with competing priorities.
- Comfortable working in ambiguity and navigating resistance to change.
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive. As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk. We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
Business Change Manager in London employer: Post Office
At Post Office Ltd, we pride ourselves on being an exceptional employer, offering a supportive work culture that values innovation and community impact. With a comprehensive benefits package, including generous leave, a robust pension scheme, and extensive development opportunities, we empower our employees to thrive in their roles as they contribute to meaningful change. Located in London, this role as a Business Change Manager not only allows you to drive transformation but also to be part of a dedicated team committed to serving the communities we cherish.
StudySmarter Expert Advice🤫
We think this is how you could land Business Change Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Post Office through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the Post Office behaviours. Think about how you can demonstrate a Postmaster first mindset in your answers. Show them you’re not just about skills but also about fitting into their culture.
✨Tip Number 3
Practice your storytelling! Be ready to share specific examples of how you've successfully managed change in complex environments. Use the STAR method (Situation, Task, Action, Result) to keep it structured and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Post Office team.
We think you need these skills to ace Business Change Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in delivering business change. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; provide examples of how you've used them in past roles. Whether it's stakeholder management or navigating resistance to change, we want to see how you’ve made an impact.
Be Authentic:Let your personality shine through in your application. We value diverse perspectives and want to know who you are beyond your qualifications. Share your passion for making a difference!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our careers page. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Post Office
✨Know Your Change Frameworks
Familiarise yourself with change management frameworks like Prosci, ADKAR, and Kotter’s. Be ready to discuss how you've applied these in past roles, as this will show your understanding of the principles that guide successful change initiatives.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your stakeholder management and influencing skills. Think about times when you successfully navigated resistance or collaborated across teams to achieve a common goal. This will demonstrate your ability to drive successful outcomes.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since strong communication is key for a Business Change Manager, consider how you can adapt your style to different audiences. Role-playing with a friend can help you refine your delivery.
✨Embrace Ambiguity
Be prepared to discuss how you've managed multiple initiatives in uncertain environments. Share specific examples where you thrived in ambiguity and turned challenges into opportunities, showcasing your resilience and adaptability.
