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For Companies At a Glance
- Tasks: Lead and transform HR operations, enhancing employee experience and supporting people strategy.
- Company: Join Post Office Ltd, a vital part of UK communities with a commitment to service.
- Benefits: Competitive salary, 27.5 days leave, bonuses, car allowance, and extensive development opportunities.
- Other info: Dynamic environment with a focus on diversity and inclusion.
- Why this job: Make a real impact in shaping a culture of inclusion and high performance.
- Qualifications: Experienced HR professional with strong leadership and analytical skills.
The predicted salary is between 36000 - 60000 £ per year.
Salary: Competitive + Benefits
Grade: 4
Reporting Line: People Partnering & Operations Director
Contact Type: Permanent
Location: Hybrid – regular travel to Bolton and occasional travel to London required
What to expect
As Head of People Operations, you will join us on our journey and undertake a truly influential role, responsible for leading and transforming our HR Operations Function, enhancing the employee experience and supporting the broader People Strategy. You will be responsible for delivering seamless, accurate, efficient and compliant Payroll, Administration, People Data & Insights, People Systems Management, and Contingent Workforce services.
How our people behave is as important to Post Office as what is delivered. The Head of People Operations will drive a culture of inclusion and high performance in the teams they lead to drive decision-making across the Business, Customers and Partners.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What you'll need to succeed
To be successful in this role you will be an experienced HR professional with proven experience leading a HR Shared Services function. You will have strong knowledge of HR governance, compliance and employment law. In addition to this, the ideal candidate will:
- Have demonstrable experience leading large teams.
- Have evidence of driving collaboration at a senior level to shape and deliver functional strategy to achieve business objectives.
- Be able to apply expert knowledge and an improvement mindset across all employee lifecycle activities from hire to retire.
- Demonstrate excellent analytical and problem solving skills, with the ability to identify and resolve complex issues.
- Experience with improving and managing HR technology and systems (with SAP SuccessFactors experience desirable).
- Strong commercial business acumen and ability to make data-driven business decisions.
- Possess advanced influencing and communication skills; using a range of techniques to deliver messages effectively, make an impact and drive a successful outcome.
- Previous experience working in a unionised environment would be desirable.
About us
At Post Office Ltd, we're proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We're looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future built on progress and integrity, we'd love to hear from you.
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we've outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive. As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact us.
We're thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we're unable to provide individual feedback on all submissions.
Head of People Operations employer: Post Office
Contact Detail:
Post Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of People Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Tailor your responses to show how your experience aligns with their mission, especially around inclusion and high performance.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams and driven collaboration in previous roles. This will help you stand out as a candidate who can make an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Post Office Ltd.
We think you need these skills to ace Head of People Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of People Operations role. Highlight your HR governance knowledge and any experience leading large teams, as these are key to impressing us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience with HR technology and systems!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive collaboration and improve processes. We love seeing data-driven results that show how you've made an impact in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Post Office
✨Know Your Stuff
Make sure you brush up on HR governance, compliance, and employment law. Familiarise yourself with the specific challenges and opportunities in HR Shared Services, as well as the latest trends in people operations. This will help you demonstrate your expertise and show that you're ready to lead.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led large teams and driven collaboration at a senior level. Think about specific instances where your leadership made a difference in achieving business objectives. This will highlight your ability to influence and inspire others.
✨Be Data-Driven
Since the role requires strong analytical skills, come prepared with examples of how you've used data to make informed decisions. Whether it's improving HR technology or resolving complex issues, showing your ability to leverage data will set you apart from other candidates.
✨Cultural Fit Matters
Understand the company's culture and values, especially their commitment to inclusion and community service. Be ready to discuss how your personal values align with theirs and how you can contribute to fostering a high-performance culture within the team.