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- Tasks: Provide exceptional customer service and manage queues efficiently.
- Company: Join TGJones, a fresh face of a trusted British brand.
- Benefits: Enjoy employee discounts, flexible shifts, and a supportive work environment.
- Why this job: Be part of a team that values your ideas and growth.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Inclusive culture where everyone can be themselves and thrive.
We pay in line with UK age-related minimum and living wage rates – so your pay will depend on your age group:
- 16-18 years: £7.57
- 18-20: £10.03
- 21+: £12.25
To be employed in this role you must be over the age of 18 and complete a safeguarding check.
3-Day Post Office Counter Training covers Introduction, Processes, Practical Skills & Systems. Training may take place at a different location – flexibility required!
About the role:
As a Post Office Counter Clerk you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us.
Key responsibilities will include:
- Delivering an exceptional customer service to all customers
- Managing queues and ensuring that customers can access the services they need quickly and simply
- Meeting high standards of governance and attention to detail
- Being part of a team and supporting colleagues
About you:
- A passion for customers, having an exceptional experience in store
- Confidence in communicating within the team
- Motivation to achieve fantastic results and standards
- Adaptability to meet company requirements and goals
About us:
Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas. We foster an inclusive, collaborative and supportive culture where everyone is empowered to make a difference. Whether you’re just starting out or looking to take the next step in your career, TGJones offers a welcoming environment, real opportunities to grow, and the satisfaction of working for a company that genuinely cares.
Company benefits for our store colleagues include in‑store employee discounts, generous 3rd‑party discounts, employee assistance programme, flexible shifts, company pension, and much more!
At TGJones, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you - you’re welcome here. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!
Post Office Counter Clerk in East Ham employer: Post Office
Contact Detail:
Post Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Office Counter Clerk in East Ham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TGJones. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Post Office Counter Clerk, you'll be interacting with customers all day. Think of examples from your past experiences where you've provided great service or solved problems. This will help you shine during the interview.
✨Tip Number 3
Be ready to demonstrate your adaptability! The job requires flexibility, so come prepared with stories that showcase how you've successfully adapted to changes in the workplace. This will show that you can handle whatever comes your way at TGJones.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the TGJones family. Don’t miss out on this opportunity!
We think you need these skills to ace Post Office Counter Clerk in East Ham
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you connect with people and provide exceptional service, just like we do at TGJones!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Post Office Counter Clerk role.
Tailor Your Application: Make sure to customise your application for this specific role. Mention how your skills and experiences align with our values and the responsibilities of the position. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to navigate!
How to prepare for a job interview at Post Office
✨Know Your Customer Service Basics
As a Post Office Counter Clerk, exceptional customer service is key. Brush up on common customer service scenarios and think about how you would handle them. Be ready to share examples of times you've gone above and beyond for a customer.
✨Familiarise Yourself with the Role
Read up on the specific duties of a Post Office Counter Clerk. Understand processes like handling travel money, managing queues, and taking care of bills. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Show Your Team Spirit
This role requires teamwork, so be prepared to discuss how you work well with others. Think of examples where you've supported colleagues or contributed to a team goal. Highlighting your collaborative nature will resonate well with the interviewers.
✨Be Ready for Flexibility Questions
Since training may take place at different locations, be ready to discuss your flexibility. Share any past experiences where you've adapted to changing circumstances or worked in various environments. This shows you're open-minded and ready to embrace new challenges.
