At a Glance
- Tasks: Assist retailers with enquiries and resolve technical issues to ensure customer satisfaction.
- Company: Join Post Office Ltd, a vital part of UK communities.
- Benefits: Enjoy 25 days leave, generous pension, and access to online courses.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact while helping customers and shaping the future.
- Qualifications: Strong communication skills and customer service experience required.
The predicted salary is between 32400 - 32400 £ per year.
Salary: £32,400
Grade: PO
Reporting Line: Customer Service Manager
Contract Type: 12 months FTC, Full time
Location: Cheshire Business Park, CW9 7YL /Hybrid
Closing Date: 16/06/26
What to expect
You will be responsible for assisting retailers once they have been on-boarded with general and technical enquiries. Focusing on first call resolution you will use your job knowledge and customer service skills to deal with all enquiries and resolve any technical issues where necessary, ensuring that customer downtime is at a minimum and customer satisfaction with the service you provide is at a maximum.
Primary responsibilities:
- Inbound and outbound call activity to both retailers and Engineers assisting with Drop & Collect installs, answering both technical and non-technical questions and completing courtesy calls.
- Prioritise and process customer issues and requests submitted by telephone, email, or any other relevant service channel (i.e. Social Media).
- Investigate and resolve customer issues quickly and patiently, including assistance of customers who may have received faulty systems or received an unfavourable service previously.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 25 days annual leave (rising to 30 after 2 years), plus bank holidays
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What you’ll need to succeed
Skills & Qualifications:
- High level of verbal and written communication skills
- PC Literacy with knowledge of MS Office Applications
- Proven track record in customer services
- Fluent in verbal and written English
Previous Experience
- Customer Service – contact centre experience preferable
- Experience working on a technical helpdesk would be advantageous
- Background in a ‘Customer First’ environment
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.
For more details visit careers.postoffice.co.uk
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive. As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk.
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
Customer Service Executive employer: Post Office
At Post Office Ltd, we pride ourselves on being a supportive and inclusive employer, offering a dynamic work environment in Cheshire Business Park. With a strong focus on employee growth, we provide access to over 400 online courses, mentoring, and development programmes, alongside a generous benefits package that includes 25 days of annual leave and a robust pension scheme. Join us to make a meaningful impact in your community while enjoying a culture that values resilience, purpose, and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company! Research Post Office Ltd and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to build confidence.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you resolved customer issues effectively. Be ready to share these stories during your interview to demonstrate your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about the opportunity. Don’t miss out on this chance!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about customer service, make sure your written application highlights your verbal and written communication skills. Use clear and concise language to demonstrate how you can effectively assist customers.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We want to see how you fit into our team!
Highlight Relevant Experience:If you've got experience in customer service or a technical helpdesk, shout about it! Share specific examples of how you've resolved issues and provided excellent service to customers in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Post Office
✨Know Your Stuff
Make sure you understand the role of a Customer Service Executive inside out. Familiarise yourself with common technical issues and customer service scenarios that might come up during the interview. This will help you demonstrate your knowledge and show that you're ready to tackle any challenge.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This shows respect and helps you provide more relevant answers. You can even paraphrase the question back to the interviewer to confirm your understanding before answering.
✨Showcase Your Communication Skills
Since this role requires high verbal and written communication skills, be sure to articulate your thoughts clearly. Use examples from your past experiences to illustrate how you've effectively communicated with customers, especially in challenging situations.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This not only shows your interest in the role but also gives you a chance to learn more about the company culture and expectations. Think about what you want to know regarding their approach to customer service or team dynamics.
