Customer Identity Product Owner

Summary

Salary: Competitive plus comprehensive benefits package
Grade: 3A
Reporting Line: Head of Identity
Contract Type: Permanent
Working pattern: Full Time
Location: London
Closing Date: Friday 13th November (Please note we may close the advert sooner due to high volume of applicants)

What to expect

Reporting to the Head of Identity, you'll own the end-to-end vision, roadmap and backlog for customer identity capabilities, including registration, authentication, account recovery, profile management and consent management. You'll work closely with technology, cybersecurity and product teams to deliver innovative identity solutions that balance customer experience, security and regulatory requirements.

Key responsibilities will include:

• Defining and delivering the product vision and roadmap for Customer Identity services.
• Owning and prioritising the product backlog based on business value, customer needs, security risk and compliance requirements.
• Leading the delivery of customer identity capabilities across the Post Office digital ecosystem.
• Working with technology teams, architects and third-party suppliers to deliver secure and scalable identity solutions.
• Collaborating with cybersecurity, compliance and business stakeholders to ensure identity services align with organisational objectives.
• Acting as the primary point of contact for Customer Identity across product and delivery teams.
• Driving continuous improvement through customer insight, stakeholder feedback and performance analysis.
• Ensuring accessibility, user experience and regulatory considerations are embedded throughout the product lifecycle.
• Supporting the wider Identity Centre of Excellence and contributing to the organisation's strategic identity roadmap.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 18% on target bonus opportunity
• Annual car allowance
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

for a detailed overview of our benefits

What you’ll need to succeed

We're looking for an experienced Product Owner or Product Manager with a strong understanding of Identity and Access Management (IAM) and a passion for delivering secure, customer-oriented digital products.

You'll have:

• Proven experience as a Product Owner, Product Manager or similar role within Identity, Cyber Security, Digital or Technology environments.
• Strong knowledge of Identity and Access Management principles, including Authentication, Authorisation, Single Sign-On (SSO), Multi-Factor Authentication (MFA), Identity Governance and Administration (IGA) and Privileged Access Management (PAM).
• Experience managing product roadmaps, backlogs and prioritisation within Agile environments.
• A track record of delivering complex technology initiatives across multiple stakeholders and teams.
• Experience collaborating with engineers, architects, security specialists and business leaders.
• Strong stakeholder management, communication and influencing skills.
• The ability to make informed, data-driven decisions and balance business priorities with risk and compliance considerations.
• Experience working within large-scale or regulated organisations would be advantageous.

Application Guidance

LI-CW1

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