At a Glance
- Tasks: Support new Postmasters through their onboarding journey and manage application processes.
- Company: Join the heart of communities at Post Office Ltd, a trusted service provider.
- Benefits: Enjoy 25 days leave, generous pension, and access to 400+ online courses.
- Other info: Diverse and inclusive workplace with genuine career progression opportunities.
- Why this job: Make a real impact while helping new Postmasters thrive in their roles.
- Qualifications: Passion for customer service, IT literacy, and admin experience required.
The predicted salary is between 32400 - 32400 £ per year.
Salary: £32,400
Grade: PO
Reporting Line: Onboarding Team Manager
Contract Type: Full Time, 12 Months FTC
Location: Bolton/Hybrid
Closing Date: 14/07/26
What to expect
Our Postmaster Onboarding team play a vital role in ensuring our new Postmasters are given the best introduction to life at the Post Office during the Onboarding process. You will manage the end to end process of their application including administration, supporting the financial assessment and production of agreements. You will organise suitability assessments including relevant documentation and ensure that service failures, non compliance or incidents are logged.
The Onboarding Support Advisors are crucial in establishing new partnerships as you take the new Postmaster through the complete application process. Stakeholder engagement and customer service are at the forefront of what we do and you will receive full training as well as genuine career progression within the team and wider business.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 25 days annual leave (rising to 30 after 2 years), plus bank holidays
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What you’ll need to succeed
To be successful in this role, you will need to have a passion for Customer Service and a great telephone manner. In addition you will possess:
- IT literacy ideally with Microsoft packages
- Experience working within an Administration role
- Experience working to set deadlines
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive. As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk.
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
Onboarding Support Advisor in Bolton employer: Post Office
At Post Office Ltd, we pride ourselves on being a supportive and inclusive employer, dedicated to the growth and development of our team members. As an Onboarding Support Advisor in Bolton, you will benefit from a comprehensive training programme, generous annual leave, and a robust pension scheme, all while playing a crucial role in shaping the future of our communities. With a strong focus on career progression and a commitment to diversity, we offer a rewarding work culture where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Support Advisor in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Post Office. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Post Office before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Onboarding Support Advisor in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Post Office:Your cover letter is your chance to shine! Tell us why you want to work at Post Office specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Post Office!
How to prepare for a job interview at Post Office
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
