Summary
Salary: Competitive plus comprehensive benefits package
Grade: 3b
Reporting Line: Banking Framework Lead
Contract Type: Permanent
Location: London/Hybrid
What to expect
As a Product Manager, you will join us on our journey and undertake an influential role within the Banking team, responsible for managing client service relationships with our banking partners at an operational level.
This is a key interface role that involves working with senior operations staff in a number of banks to ensure that banking services delivered daily over Post Office counters are run efficiently and securely and that any identified issues are rapidly assessed and dealt with using appropriate internal resources. Close collaboration with each bank will be essential to make sure that responses to any issues are dealt with efficiently and effectively.
Furthermore, this role job will be responsible for ensuring that banking services are effectively managed by liaising with Banking Partners, Operational Suppliers and the Network to ensure the ongoing provision of our banking products and services in Post Office branches.
How our people behave is as important to Post Office, as what is delivered. The Product Manager will role model the Post Office behaviours and demonstrate an Operator first mindset.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 25 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 10% on target bonus opportunity
- Generous pension scheme with minimum 10% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
Click here for a detailed overview of our benefits
What you’ll need to succeed
To be successful in this role you will have experience within Product Management, Account Management or Partnership Management within a Corporate environment. In addition to this, the ideal candidate will have:
- Experience in relationship and stakeholder management within commercial roles.
- Experience working with external stakeholders and managing SLA performance and issue resolution.
- Strong planning and organisational skills with the ability to manage competing priorities.
- Strong background in operational delivery.
- Skilled at influencing and engaging diverse stakeholders.
- Good knowledge of Banking Services, including products and processes would be of interest
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers@postoffice.co.uk
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
