Summary
Salary: Competitive
Grade: 2A
Reporting Line: Operational Support Manager
Contact Type: Permanent, Full time
Location: Field Based, across South UK
Closing Date: 24/06/26
What to expect
The Operational Support Team Leader (OSTL) is responsible for leading a geographically dispersed team of Operational Support Specialists (OSS) who deliver Post Office Limited (POL) Stock Check Visit (SCV) requirements across the 11,500 branch network. The purpose of this role is to provide strong leadership, ongoing guidance, and essential training to the Operational Support Team to ensure they are fully equipped to support Postmasters. The OSTL ensures the team maintains high operational standards, drives consistency, and delivers accurate, reliable support throughout the SCV process – a key role in effectively managing branch risk.
Job Specific Accountabilities:
- Lead and manage the OSS team (8–10 colleagues) to ensure Stock Check Visits (SCVs) and associated interventions are delivered on time, to the required standard, and in full compliance with SCV procedures.
- Oversee and coordinate quarterly Quality Assurance Reviews, including financial QAR. Ensure calibration of outcomes and provide coaching based on findings to drive consistency, uplift capability, and support continuous improvement across the team.
- Work closely with the OS Admin Team (OSAT) to align workplans, manage Authorised Time Back (ATB), overtime, overnight stays, and travel parameters. Ensure the fair, efficient, and cost effective allocation of work across geographic regions.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 25 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 10% on target bonus opportunity
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
Click here for a detailed overview of our benefits
What you’ll need to succeed
To be successful in this role you:
- Must have an excellent working knowledge of POL (Post Office Limited) accounting processes and
Horizon workings. - Must have an excellent knowledge of POL in branch processes.
- A strong understanding of SCV & Compliance procedures.
- Ability to be mobile and travel as required, working outside of normal office hours if required.
- Ability to work independently and efficiently to deliver results.
- Demonstrable experience of completing work to a high quality to achieve objectives and key results.
Please review the job description for more information
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.
If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
