Summary
Salary: Competitive plus benefits
Grade: 2B
Reporting Line: Regional Ops Manager
Contract Type: Permanent, Full time, Onsite
Location: Norwich, NR18 0WZ
Closing Date: 30/10/26
What to expect
As a Shift Manager, you will join us on our journey and undertake an impactful role responsible for leading, motivating and supporting the frontline team on the site whilst effectively managing performance against KPIs. You will have the responsibility of ensuring Post Office Supply Chain remains compliant, safe, secure, and legal. Whilst positively contributing to the business by challenging costs, driving excellent engagement, and delivering excellent customer service.
In this role you will have the opportunity to lead an important team, servicing Post Offices across East of England. This will include the management of day-to-day operations on site, undertaking performance reviews, opening and closing the site and ensuring compliance regulations are being met.
This role offers you a unique opportunity to make a tangible impact and contribute to shaping the future of our organisation and the communities we serve.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 25 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 10% on target bonus opportunity
- Generous pension scheme with minimum 10% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
Click here for a detailed overview of our benefits
What you’ll need to succeed
To be successful in this role you will be a strong communicator with strong people skills who can lead and working within a team. As a CViT Shift Manager, you will have the ability to understand and produce reports to deliver operational improvements and manage change. You will:
- Have line management experience of a frontline team
- Be comfortable working within a team or in isolation
- Experienced with basic health and safety principles
- Have a UK driving license
- Strong numeracy
- Computer literate
- Previous experience working within fleet or logistics is desirable but not necessary
- CPC qualification (or willingness to obtain) is highly desirable.
(For compliance regulations you must hold a SIA licence before starting the role. This will be applied by the company, if you do not already hold one. Must have O Licence or be prepared to sit the O Licence exam)
Please note, this role requires you to work in a high security environment. If successful at interview, you can typically expect to have a waiting period of up to 12 weeks; while your application goes through our screening process (which includes 5 years referencing). Prior to submitting your application, please ensure your CV details all activity over the past 5 years including any gaps in employment, as this will significantly help speed up the recruitment process.
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
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CViT Shift Manager in Norwich employer: Post Office UK
Post Office Insurance is an exceptional employer, offering a dynamic work environment in London where innovation and customer value are at the forefront of our mission. With a competitive salary and a comprehensive benefits package, including generous annual leave and robust learning opportunities, we foster a culture of inclusivity and professional growth. Join us as we embark on an ambitious growth journey, where your contributions will directly impact our success in delivering quality insurance products to our customers.
