Summary
Salary: Competitive plus comprehensive benefits package
Grade: 3a
Reporting Line: Head of Integration Engineering & Core Systems
Contact Type: Permanent
Location: London
Closing Date: 26th June
What to expect
As a Technical Product Owner, you will lead the product delivery roadmap for the Payzone channel. Payzone Business Payments Ltd is a UK-based technology and payment services provider specialising in over-the-counter bill payment solutions, secure transaction processing, and retail payment services.
Operating under the wider Post Office umbrella, the Payzone channel supports thousands of independent retailers by providing payment terminals and services. These enable customers to pay utility bills, top up mobile phones, purchase transport tickets, and carry out other essential transactions conveniently within local stores.
As a Technical Product Owner, you will join us on our journey and undertake a high-impact, strategic role responsible for driving the delivery and ongoing evolution of our Payzone product portfolio. You will work collaboratively with key stakeholders across the business, influencing decision-making and embedding best practices aligned to our strategic goals.
This is a highly competitive and dynamic market, with our retail network comprising approximately 13,000 outlets and representing a significant market share. To maintain and strengthen our position, continuous evolution, modernisation, and optimisation of our products are essential. This role offers a unique opportunity to make a tangible impact, drive innovation, and contribute to shaping the future of our organisation and the communities we serve.
How our people behave is as important to Post Office as what is delivered. The Technical Product Owner will role model Post Office behaviours and demonstrate a Postmaster-first mindset.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What you’ll need to succeed
- Proven experience as a Technical Product Owner or similar role in technology transformation programs.
- Demonstratable experience in defining and implementing best practice Agile ways of working and transitioning legacy teams into these structures
- Ideally experience in one or more of the following technologies, Zorrin, Heroku, Remedy, IBM Infomix, and Microsoft Azure.
- Ideally experience the highly competitive markets of over-the-counter bill payment solutions, secure transaction processing, and retail payments.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities
- Proven ability to design, plan and facilitate effectively workshops both with the Scrum team and other stakeholders.
- Happy to be hands-on, and confident in writing detailed user stories and acceptance criteria.
- Extensive experience of working in an Agile environment with a focus on fast-paced delivery.
- Significant experience in acting in a product ownership sole (5 years+), with a proven background working with agile development squads.
- Experience of working in Scrum teams using best practice.
- Bachelor’s degree in computer science or related field; OR equivalent professional experience.
- Scrum or SAFe or equivalent Product Owner qualification
- Post Office industry relevant experience
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.
If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
