At a Glance
- Tasks: Support the Speak Up Manager in delivering a confidential and fair service for reporting concerns.
- Company: Join Post Office Ltd, a trusted community pillar with a commitment to integrity.
- Benefits: Enjoy 25 days leave, a generous pension, and access to 400+ online courses.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact by promoting trust and accountability within the organisation.
- Qualifications: Experience in governance, compliance, or whistleblowing environments is essential.
The predicted salary is between 35000 - 45000 £ per year.
Salary: Competitive plus comprehensive benefits package
Grade: 2a
Reporting Line: Speak Up Manager
Contract Type: Permanent
Location: London, Chesterfield, Bolton/Hybrid
What to expect
As a Speak Up Support Specialist, you will support the Speak Up Manager with the day-to-day delivery and operation of the Speak Up service, helping to ensure concerns are received, triaged, managed and reported on a confidential, fair and consistent manner. The Speak Up Support Specialist will demonstrate integrity, fairness, and respect, and will remain calm and professional when dealing with sensitive or emotive issues. In addition to case intake and coordination, the role plays an active part in promoting awareness of the Speak Up function; building trust and confidence in the Speak Up process for Employees, Operators, Contractors, and third parties, and in supporting Post Office Limited’s commitment to openness, integrity, and accountability.
How our people behave is as important to Post Office, as what is delivered. The Speak Up Support Specialist will role model the Post Office behaviours and demonstrate an Operator first mindset.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 25 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 10% on target bonus opportunity
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What you’ll need to succeed
To be successful in this role you will need to have experience working within a confidential, governance, compliance, investigations, ethics, risk or Speak Up/whistleblowing environment. In addition to this, the ideal candidate will have:
- Up-to-date and good working knowledge of applicable whistleblowing legislation (PIDA) and best practice guidance.
- Proven triaging, critical thinking and escalation processes
- Demonstrable ability to handle sensitive and confidential information with discretion and professionalism
- Strong organisational skills with attention to detail and accuracy
- The ability to analyse trends MI and present findings
- Clear written and verbal communication skills
- Experience supporting or administering case management or reporting systems
- Experience delivering presentations, awareness sessions or communications campaigns
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive. As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk.
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
Speak Up Support Specialist in London employer: Post Office UK
Post Office Insurance is an exceptional employer, offering a dynamic work environment in London where innovation and customer value are at the forefront of our mission. With a competitive salary and a comprehensive benefits package, including generous annual leave and robust learning opportunities, we foster a culture of inclusivity and professional growth. Join us as we embark on an ambitious growth journey, where your contributions will directly impact our success in delivering quality insurance products to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Speak Up Support Specialist in London
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Post Office UK looking for candidates who are engaged and informed.
We think you need these skills to ace Speak Up Support Specialist in London
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Post Office UK. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Post Office UK
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Post Office UK’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
