At a Glance
- Tasks: Support and enhance the ServiceNow platform, focusing on incident management and continuous improvement.
- Company: Join Post Office Ltd, a vital part of UK communities with a commitment to service.
- Benefits: Enjoy 25 days annual leave, generous pension, healthcare, and ongoing learning opportunities.
- Other info: We value diversity and are committed to an inclusive workplace for all.
- Why this job: Make a real impact in a dynamic environment while supporting essential community services.
- Qualifications: 3+ years as a ServiceNow Administrator with strong incident management skills.
The predicted salary is between 40000 - 50000 € per year.
Salary: Competitive plus comprehensive benefits package
Grade: 2A
Reporting Line: ServiceNow Platform Support Manager
Contract Type: Permanent
Location: London, Wood Street
Closing Date: 29/05/2026
What to expect:
As a ServiceNow Administrator, you will play a key role in supporting our transformation by ensuring the stability, reliability, and continuous improvement of the ServiceNow platform, with a strong focus on Incident Management. Provide day-to-day support for ServiceNow, delivering high-quality service in a fast-paced, incident-driven environment. Balance incident resolution with proactive platform admin and small enhancements while managing competing priorities.
Key responsibilities:
- ServiceNow ITSM administration (Incident Management focus)
- Incident/problem resolution
- Security & access control
- Small platform changes, upgrades & deployments
- Reporting & MI
- Knowledge management
- Collaboration with internal and external teams
What we can do for you:
- 25 days annual leave, increasing with tenure
- Generous pension contribution
- Access to Benenden Healthcare
- Life assurance
- Income protection after 12 months’ service
- Employee Assistance Programme and benefits platform
- Ongoing learning and development opportunities
We are committed to Equity, Diversity, and Inclusion and are proud to be an equal opportunity employer. At Post Office, everyone’s contribution matters — that’s how we build Everybody’s Business.
What you’ll need to succeed:
- 3+ years’ experience as a ServiceNow Administrator
- ServiceNow Certified System Administrator (CSA)
- Strong hands-on experience supporting Incident Management
- Experience delivering small platform changes and maintaining platform stability
- Excellent prioritisation and multitasking skills, managing multiple competing demands
- Strong communication and customer service skills
- Experience with documentation, reporting, and operational MI
- Working knowledge of ITIL processes (ITIL certification desirable)
- JavaScript / ServiceNow scripting experience (desirable)
- Experience working with offshore teams or ServiceNow partners
- Knowledge Management experience within ServiceNow
About us:
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.
Application Guidance:
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive. As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk.
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
ServiceNow Platform Admin in London employer: Post Office UK
At Post Office Ltd, we pride ourselves on being an excellent employer, offering a supportive work culture that values every contribution. Located in the heart of London, our team enjoys a competitive salary alongside a comprehensive benefits package, including generous annual leave and ongoing learning opportunities. We are committed to equity, diversity, and inclusion, ensuring that all employees can thrive while making a meaningful impact in their communities.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Platform Admin in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to ServiceNow. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with Incident Management and any small platform changes you've implemented. This will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Post Office.
We think you need these skills to ace ServiceNow Platform Admin in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with ServiceNow, especially in Incident Management. We want to see how your skills align with what we’re looking for!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve improved platform stability or resolved incidents. We love seeing the impact you’ve made in previous roles!
Keep It Clear and Concise:We appreciate a well-structured application. Use bullet points for easy reading and keep your language straightforward. Remember, clarity is key when you’re juggling multiple priorities!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our careers page. It’s the easiest way for us to review your details and get back to you!
How to prepare for a job interview at Post Office UK
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially around Incident Management. Be ready to discuss your hands-on experience and any small platform changes you've implemented. This will show that you're not just familiar with the platform but can also contribute to its stability and improvement.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved incidents in a fast-paced environment. Think about specific challenges you've faced and how you prioritised tasks to manage competing demands. This will demonstrate your ability to handle pressure and keep the platform running smoothly.
✨Communicate Like a Pro
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you'll need to collaborate with various teams. Be ready to showcase your customer service skills and how you've effectively communicated with users in the past.
✨Get Familiar with ITIL Processes
Since working knowledge of ITIL processes is desirable, it’s a good idea to brush up on these concepts before your interview. Be prepared to discuss how you've applied ITIL principles in your previous roles, particularly in relation to incident management and service delivery.
