At a Glance
- Tasks: Lead the evolution of people technology products and enhance employee experiences.
- Company: Join Post Office Ltd, a community-focused organisation at the heart of the UK.
- Benefits: Enjoy 27.5 days leave, competitive salary, and a comprehensive benefits package.
- Other info: Be part of a diverse team committed to innovation and community service.
- Why this job: Make a real impact in digital transformation and improve people's lives at work.
- Qualifications: Experience in product ownership, especially with People technology like SAP SuccessFactors.
The predicted salary is between 63000 - 77000 £ per year.
Salary: Competitive plus comprehensive benefits package
Grade: 3A
Reporting Line: Technology Product Director
Contract Type: 18 Month Fixed Term Contract
Working pattern: Hybrid
Location: London
Closing Date: 29th September 2026
The Product Owner - People Applications is accountable for defining, shaping, and continuously evolving the people technology product estate, working in close partnership with the People team to support the outcomes they are seeking to achieve for colleagues, managers, and the wider organisation. This is a product-led role, responsible for setting clear product direction, vision, and priorities for People applications. The role focuses on maximising product value, ensuring alignment to People, colleague, manager, and business outcomes, and enabling simpler, more effective digital experiences across the employee lifecycle.
The Product Owner will play a key role in the ongoing digital transformation of People services, helping to modernise and optimise core people processes, platforms, and ways of working. Experience with SAP SuccessFactors is preferred, alongside first-hand experience of taking organisations through transformation journeys from legacy or fragmented processes towards integrated, data-led, and user-centred people solutions.
The role will translate People strategy and business needs into a coherent product roadmap and prioritised backlog, ensuring that investment and delivery decisions are driven by measurable outcomes, adoption, colleague experience, operational efficiency, compliance, and long-term product sustainability.
Working closely with People, Technology, Transformation teams, and third-party partners, the Product Owner ensures People applications support evolving organisational needs and enable seamless end-to-end people journeys. They act as the voice of users and the People function, balancing usability, process effectiveness, data quality, compliance, integration, and operational resilience.
What we can do for you:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 10% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What you’ll need to succeed:
- Proven experience in a product ownership or product management role within complex, enterprise-scale environments, ideally supporting People, HR, colleague, manager, or corporate services products.
- Strong experience defining and evolving People technology products or platforms, preferably including SAP SuccessFactors and related employee lifecycle capabilities.
- Experience setting product vision, strategy, and roadmaps, with a clear focus on measurable People outcomes, user needs, value realisation, adoption, and service performance rather than delivery outputs alone.
- Experience working within large-scale digital transformation programmes, ideally involving the move from legacy or fragmented People processes to integrated, data-led, and user-centred platforms.
- Experience managing and influencing across multiple delivery teams, People stakeholders, Technology teams, transformation partners, and third-party suppliers, providing clear product direction rather than task-level control.
- Experience translating People strategy, colleague needs, manager needs, operational requirements, and business priorities into coherent product priorities, roadmaps, and outcomes.
- Experience balancing live service stability with ongoing product evolution, particularly for business-critical People applications and processes.
- Experience integrating People applications within complex enterprise architectures, including dependencies across SAP SuccessFactors, payroll, identity, finance, reporting, data, integration, and digital services.
- Strong experience using data, insight, service performance, and user feedback to drive product decisions, continuous improvement, adoption, and colleague and manager experience.
- Experience delivering improvements in colleague, manager, and People team experience, particularly in employee lifecycle, case management, self-service, workflow, or service management environments.
- Agile, Product Ownership, Product Management, certification desirable, such as SAFe, Scrum Product Owner, Scrum Master, PO/PM, or equivalent.
- SAP SuccessFactors demonstrable hands-on experience with SuccessFactors modules is desirable.
About us:
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.
Application Guidance:
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive. As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk.
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
Product Owner - People Applications in London employer: Post Office UK
Post Office Insurance is an exceptional employer, offering a dynamic work environment in London where innovation and customer value are at the forefront of our mission. With a competitive salary and a comprehensive benefits package, including generous annual leave and robust learning opportunities, we foster a culture of inclusivity and professional growth. Join us as we embark on an ambitious growth journey, where your contributions will directly impact our success in delivering quality insurance products to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner - People Applications in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Post Office UK!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Post Office UK would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Post Office UK through your school's career services!
We think you need these skills to ace Product Owner - People Applications in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Owner - People Applications, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Owner - People Applications position at Post Office UK. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Post Office UK
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
