Summary
Salary: Competitive plus comprehensive benefits package
Grade: 3A
Reporting Line: Technology Product Director
Contract Type: Permanent
Working pattern: Hybrid
Location: London
Closing Date: 23rd July
What to expect
The Product Owner - EPOS Platform is accountable for defining, shaping, and continuously evolving the EPOS (Electronic Point of Sale) product estate that underpins all branch transactions across the Post Office network.
This is a product-led role, responsible for setting clear product direction, vision, and strategy for the EPOS platform. The role focuses on maximising product value, ensuring alignment to customer, Postmaster, and business outcomes, and enabling the organisation’s broader retail and digital ambitions.
The Product Owner sits at the heart of a major transformation programme to modernise legacy platforms, establishing a future ready, resilient, and scalable EPOS capability. They are accountable for translating strategic goals into a coherent product roadmap and prioritised backlog, ensuring that investment decisions are driven by value, outcomes, and long-term product sustainability rather than delivery outputs alone.
The role will define product direction and ensure alignment to contractual outcomes, while embedding EPOS capabilities effectively within the wider enterprise architecture and operating model. This includes ensuring seamless integration with adjacent systems and services across the technology landscape.
Working closely with Branch Operations, Technology, Transformation teams, and third-party partners, the Product Owner ensures the EPOS platform supports evolving business needs and enables seamless end-to-end transaction journeys. They act as the voice of the customer and Postmaster, balancing usability, performance, compliance, and operational resilience.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
Click here for a detailed overview of our benefits
What you’ll need to succeed
To be successful in this role you will be well aligned to the below:
Core Accountabilities include:
- Define and own the EPOS product vision, strategy, and roadmap, ensuring alignment to customer, Postmaster, business, and regulatory outcomes
- Ensure delivery backlogs are aligned to agreed contractual outcomes and transformation priorities, with clear traceability from strategic intent through to delivered value
- Provide clear product direction, priorities, and decision-making frameworks to delivery teams and third-party suppliers, enabling them to execute effectively without requiring task-level backlog control
- Act as the accountable authority for product outcomes, ensuring that all delivered capabilities meet defined user needs, performance expectations, and business objectives
- Collaborate with stakeholders across Technology, Operations, Transformation, and commercial functions to align product direction with enterprise strategy, operating model, and architectural principles
- Embed EPOS effectively within the wider enterprise ecosystem, ensuring integration, interoperability, and long-term sustainability of the platform
- Use data, insight, and user feedback to drive continuous product improvement, optimising usability, reliability, and operational performance
- Ensure appropriate governance, risk management, and compliance oversight at a product level, maintaining platform stability and supporting regulatory requirements through transformation
- Champion modern, outcome-led product management practices within the Technology function, supporting the shift from delivery-focused to product-centric ways of working
Job Specific Accountabilities include:
- Define and own the EPOS product strategy, ensuring alignment to branch, retail, and enterprise transformation objectives
- Lead the evolution of the EPOS product estate, transitioning from legacy platforms to modern, scalable, secure, and user-centric capabilities
- Provide clear product direction and strategic priorities to delivery teams and third-party suppliers, ensuring outcomes are aligned to contractual commitments and transformation goals
- Define, track, and continuously optimise product performance measures, including usability, service performance, adoption, and operational efficiency
- Ensure EPOS capabilities deliver measurable value for Postmasters, customers, and branch operations, with clear alignment to programme benefits and value realisation frameworks
- Ensure the stability, resilience, and performance of live EPOS services, balancing transformation activity with the needs of critical branch operations
- Manage and influence dependencies across core branch, payment, and enterprise systems, ensuring aligned prioritisation and integrated end-to-end journeys
- Drive improvements in customer and Postmaster experience, using insight, data, and feedback to inform product decisions and prioritisation
- Work closely with Technology leadership to shape long-term EPOS / Common Processing Core capability evolution, extending beyond contracted transformation deliverables
- Ensure product and design decisions support scalability, resilience, and future extensibility, enabling the platform to evolve with changing business and technology needs
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers@postoffice.co.uk
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
