At a Glance
- Tasks: Drive the development of the Branch Hub platform for a seamless digital experience.
- Company: Join Post Office Ltd, a vital part of UK communities.
- Benefits: Enjoy 27.5 days leave, bonuses, and a generous pension scheme.
- Other info: Embrace diversity in an inclusive workplace that values your unique contributions.
- Why this job: Make a real impact in transforming branch support with innovative digital solutions.
- Qualifications: Experience as a Product Owner with strong skills in ServiceNow CSM.
The predicted salary is between 50000 - 60000 £ per year.
We are looking for a Product Owner to drive the development and delivery of the Branch Hub platform – a critical ServiceNow CSM solution supporting branches and Postmasters through a single, integrated digital experience. This role plays a key part in the Network Operating Model transformation, helping to digitise and automate branch support, improve user experience, and enable scalable, AI-enabled services. Working closely with Product, Technology and business stakeholders, you will translate product vision into actionable delivery, ensuring Branch Hub continues to evolve as the primary digital entry point for branch interactions.
What we can do for you: Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave that increases with tenure
- Up to 18% on target bonus opportunity
- Car allowance
- Generous pension contribution
- Life assurance
- Income protection after 12 months service
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed:
- Experience in a Product Owner or similar role delivering digital service or platform solutions.
- Strong experience with ServiceNow CSM or similar workflow and case management platforms.
- Demonstrated experience working with front‑line users and facilitating discovery workshops.
- Proven delivery within agile product teams in complex environments.
- Strong understanding of digital self‑service, workflows, knowledge management, and service design.
- Ability to translate branch and business needs into clear product outcomes.
- Strong communication and stakeholder‑management skills across all levels.
- Commercial awareness and benefits‑focused delivery approach.
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk.
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
Product Owner - Branch Hub in London employer: Post Office UK
At Post Office Ltd, we pride ourselves on being an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes generous annual leave, a substantial bonus opportunity, and extensive learning and development options. Our inclusive work culture values diversity and fosters a sense of belonging, ensuring that every employee can thrive while contributing to our mission of serving communities across the UK. Located at Wood Street, this role as a Product Owner not only allows you to drive meaningful change but also positions you at the forefront of digital innovation within a company that is committed to personal service and community impact.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner - Branch Hub in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and the company culture. This can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for interviews by practising common questions related to product ownership and digital services. Use the STAR method (Situation, Task, Action, Result) to structure your answers. We want you to shine when it’s your turn to talk!
✨Tip Number 3
Showcase your passion for the role! When discussing your experience, highlight specific projects where you’ve made an impact. Make sure to connect your skills with what they’re looking for in a Product Owner.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at Post Office Ltd.
We think you need these skills to ace Product Owner - Branch Hub in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience as a Product Owner, especially with ServiceNow CSM. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Communication Skills:Since this role involves working closely with various stakeholders, it’s crucial to demonstrate your strong communication abilities. Use examples in your application that illustrate how you've effectively managed relationships and facilitated discussions.
Highlight Agile Experience:We’re looking for someone who thrives in agile environments. Be sure to mention any specific methodologies you’ve used and how they’ve contributed to successful product delivery in your previous roles.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your submission and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Post Office UK
✨Know Your Product Inside Out
As a Product Owner, it's crucial to have a deep understanding of the Branch Hub platform and its role in the ServiceNow CSM ecosystem. Familiarise yourself with its features, benefits, and how it supports users. This knowledge will help you articulate your vision and demonstrate your commitment to enhancing user experience.
✨Showcase Your Agile Experience
Be prepared to discuss your experience working within agile product teams. Share specific examples of how you've successfully delivered digital service solutions in complex environments. Highlight your ability to adapt and respond to changing requirements, as this is key for the role.
✨Engage Stakeholders Effectively
Communication is vital for a Product Owner. Think about how you've previously engaged with stakeholders at all levels. Prepare to share strategies you've used to facilitate discovery workshops and gather insights from front-line users. This will show your capability in translating business needs into actionable outcomes.
✨Emphasise Your Commitment to Diversity and Inclusion
Since the company values diversity, be ready to discuss how you can contribute to an inclusive workplace. Share any experiences where you've worked with diverse teams or supported initiatives that promote equity. This will resonate well with their commitment to fostering a varied and inclusive environment.
