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- Tasks: Drive performance optimisation and enablement in a dynamic retail environment.
- Company: Join the Post Office, a vital part of UK communities.
- Benefits: Enjoy 25 days leave, bonuses, pension, and extensive training opportunities.
- Other info: Be part of a culture focused on inclusion, growth, and high performance.
- Why this job: Make a real impact while shaping the future of essential services.
- Qualifications: Experience in performance data analysis and strong interpersonal skills.
The predicted salary is between 35000 - 45000 £ per year.
The Performance Optimisation Specialist is a key member of the Retail Enablement team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours and demonstrating an Operator first mindset. Acting as a trusted advisor, the Performance Optimisation Specialist will share their expertise in in-life enablement and performance optimisation, demonstrating best practice across the management and support of products and services in the retail channel.
The Performance Optimisation Specialist will support the delivery of the in-life enablement and optimisation approach for products and services, working within agreed priorities to translate performance insight into targeted enablement activity. They will embody a culture of inclusion, continuous improvement, and high performance, with a key focus on delivering effective, proportionate enablement activity that supports adoption, meets contractual and commercial requirements, and drives sustained in-life performance.
To be successful in this role, you will need to have experience using performance data, insight and feedback to identify issues, inform actions and support decision making. In addition you will possess:
- Excellent interpersonal skills with the ability to adapt communication styles and collaborate cross-functionally to drive successful outcomes and business decisions
- Experience contributing to the delivery of operational improvement activity within a Customer or Retail environment
- A trusted advisor with the ability to apply knowledge of their own specialism as well as knowledge of related areas
- Commercial business acumen with the ability to make data-driven business decisions
- Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives
- Experience in establishing successful, cross-functional stakeholder relationships
- Demonstrable experience of leading on the delivery of project milestones to achieve key objectives
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.
Performance Optimisation Specialist in London employer: Post Office UK
Contact Detail:
Post Office UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Optimisation Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect Performance Optimisation Specialist. Keep it concise and focus on how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Performance Optimisation Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Performance Optimisation Specialist role. Highlight your experience with performance data and how it relates to the job description. We want to see how you can bring your unique skills to our team!
Showcase Your Interpersonal Skills: Since this role involves collaboration across different teams, don’t forget to mention your excellent interpersonal skills. Share examples of how you've successfully worked with others to achieve common goals. We love a good team player!
Demonstrate Your Commercial Acumen: Use your application to illustrate your ability to make data-driven decisions. Provide specific instances where your insights led to operational improvements. This will show us that you understand the business side of things, which is crucial for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our amazing benefits package there!
How to prepare for a job interview at Post Office UK
✨Know Your Performance Metrics
Before the interview, brush up on key performance metrics relevant to the role. Be ready to discuss how you've used data to drive decisions in past roles. This shows you understand the importance of performance optimisation and can bring valuable insights to the team.
✨Showcase Your Interpersonal Skills
Since this role requires excellent interpersonal skills, think of examples where you've successfully collaborated with others. Prepare to share stories that highlight your ability to adapt communication styles and work cross-functionally, as this will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Ability
Be prepared to discuss specific challenges you've faced in previous roles and how you approached them. Highlight your analytical skills and how you translated performance insights into actionable strategies. This will show that you're not just a thinker but also a doer.
✨Emphasise Your Commercial Acumen
Familiarise yourself with the company's commercial goals and be ready to discuss how your experience aligns with their objectives. Show that you can make data-driven decisions that support business outcomes, which is crucial for a Performance Optimisation Specialist.