At a Glance
- Tasks: Lead the design and transition of IT services for the Post Office.
- Company: Join a community-focused organisation at the heart of the UK.
- Benefits: Enjoy 27.5 days leave, bonuses, and a generous pension scheme.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact in a role that shapes the future of IT services.
- Qualifications: Experience in service operations and project management is essential.
The predicted salary is between 50000 - 65000 £ per year.
Salary: Competitive plus comprehensive benefits package
Grade: 3A
Reporting Line: Head of Introduction & Improvement Management
Contact Type: 12 Month Fixed Term Contract
Location: London
What to expect
As an IT Service Design and Transition Manager, you will join us on our journey to define, build, deliver and assure IT services are provided to the Post Office business that are aligned and deliver against the Post Office strategy, our IT Strategy and target operating model. You will be engaging with the wider Post Office business to manage the introduction of new and changed IT services, in a controlled way to ensure no impact on current operating principles or where change is expected manage the change to ensure no loss of current service operating quality. This role offers you a unique opportunity to assure and control the engagement/use of IT service capabilities in conjunction with the Service Providers and other stakeholders. You will also verify that the introduction of any new or changed Services in the live environment will not corrupt the defined IT operating model, are sustainable and have a suitable service wrap regardless of their size.
How our people behave is as important to Post Office, as what is delivered. The IT Service Design and Transition Manager will role model the Post Office behaviours and demonstrate a Postmaster first mindset.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What you’ll need to succeed
To be successful in this role you will be experienced in field service operations or retail technology deployment. As an IT Service Design and Transition Manager, you will have experience managing teams that support both operational service delivery and technology adoption in a retail or field service environment. In addition to this, the ideal candidate will possess:
- Project or programme management certification (e.g., PRINCE2, Agile).
- ITIL Foundation or equivalent service management certification.
- Experience in managing hyper-care or transitional support phases.
- Data-driven decision-making with proficiency in reporting tools and dashboards.
- Excellent communication and leadership capabilities.
- Ability to lead and motivate cross-functional teams in a fast-paced operational environment.
- Experience working with field service teams and supporting technology adoption at scale.
- Experienced People Manager with proven experience collaborating with peers and senior managers, to contribute to the development of, and deliver, a functional strategy to achieve business objectives.
- Substantial experience in establishing successful, cross-functional, stakeholder relationships.
- Strong stakeholder management and cross-functional collaboration skills.
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive. As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk. We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
IT Service Design and Transition Manager in London employer: Post Office UK
At Post Office Ltd, we pride ourselves on being a supportive and inclusive employer, offering a competitive salary alongside a comprehensive benefits package that includes generous annual leave, a robust pension scheme, and extensive professional development opportunities. Our vibrant work culture fosters collaboration and innovation, allowing employees to thrive while making a meaningful impact in their communities. Join us in London as an IT Service Design and Transition Manager, where you will play a crucial role in shaping the future of our services and enjoy the unique advantage of working at the heart of the UK's essential service network.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Design and Transition Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Post Office. A friendly chat can open doors and give you insights that might just land you the job.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT service design and transition. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Showcase your leadership skills during interviews. Talk about how you've motivated teams in fast-paced environments. Remember, they want someone who can lead cross-functional teams with ease!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, tailored just for you.
We think you need these skills to ace IT Service Design and Transition Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in IT service design and transition. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects or achievements!
Showcase Your Leadership Skills:As an IT Service Design and Transition Manager, you'll need to lead teams effectively. Use your application to demonstrate your leadership capabilities and any successful team management experiences you've had. We love seeing candidates who can motivate and inspire others!
Be Data-Driven:Since this role involves data-driven decision-making, make sure to mention your proficiency with reporting tools and dashboards. We appreciate candidates who can back up their decisions with solid data, so share examples of how you've used data in past roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Post Office UK
✨Know Your ITIL and Project Management
Make sure you brush up on your ITIL Foundation and any project management certifications like PRINCE2 or Agile. Be ready to discuss how you've applied these frameworks in past roles, especially in managing service transitions and operational delivery.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in building relationships with cross-functional teams and stakeholders. Think of specific situations where your communication and leadership made a difference in a project or service delivery.
✨Demonstrate Data-Driven Decision Making
Be ready to talk about how you've used data to inform decisions in previous roles. Familiarise yourself with reporting tools and dashboards, and think of instances where your data analysis led to successful outcomes.
✨Emphasise Your People Management Experience
As an IT Service Design and Transition Manager, you'll need to lead and motivate teams. Prepare to discuss your approach to people management, including how you've supported team members during transitional phases and ensured high-quality service delivery.
