Identity & Workplace Platforms Team Lead in London

As an Identity & Workplace Platforms Team Lead, you will join us on our journey and undertake a highly influential role responsible for the operational leadership, delivery assurance and continual improvement of Identity and Workplace Technology services across Post Office. You will work collaboratively with engineering teams, Cyber Security, Architecture, Service Operations and third-party suppliers to ensure the secure, stable and effective delivery of critical technology services that support our colleagues and business operations. This role offers a unique opportunity to shape and develop a newly established team, define ways of working, embed governance and operational best practice, and drive service excellence across a complex technology environment.

As the leader of the Identity & Workplace Platforms team, you will oversee the delivery and operation of key services including Active Directory, Entra ID, Microsoft Identity Manager, Group Policy, Exchange, Universal Print and supporting server operating systems. You will provide leadership, direction and support to a team of engineers while ensuring operational stability, security and continuous improvement.

How our people behave is as important to Post Office as what is delivered. The Identity & Workplace Platforms Team Lead will role model the Post Office behaviours and demonstrate a Postmaster-first mindset.

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 18% on target bonus opportunity
• Annual car allowance
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

To be successful in this role, you will bring strong people leadership experience alongside a proven background in Identity, Workplace and Microsoft technologies within a large enterprise environment. You will be comfortable leading engineering teams, managing competing priorities and driving service improvements across a complex technology estate. As an Identity & Workplace Platforms Team Lead, you will provide operational leadership across critical identity and workplace services, ensuring that technology platforms remain secure, resilient and aligned to business needs while developing and supporting a high-performing team.

In addition to this, the ideal candidate will:

• Have experience leading or coordinating technical engineering teams within a large enterprise environment.
• Demonstrate strong people leadership, coaching and workload prioritisation skills, with the ability to develop and motivate high-performing teams.
• Have proven experience supporting and managing Active Directory, Entra ID, Microsoft Identity Manager, Group Policy, Conditional Access, Exchange, Universal Print, Microsoft 365 Backup Services and supporting Windows Server environments.
• Possess strong stakeholder and supplier management skills, building effective relationships across technical and business teams.
• Be experienced in balancing operational support, project delivery, service stability and risk management in a fast-paced environment.
• Have experience working with Cyber Security, Architecture, Service Operations and managed service providers to deliver technology outcomes.
• Demonstrate knowledge of service management disciplines including change, incident, problem and major incident management processes.
• Be capable of translating technology strategy and roadmap priorities into practical delivery plans, team objectives and measurable improvements.
• Have a strong understanding of Identity and Access Management principles, Microsoft Identity technologies and platform governance.
• Demonstrate a disciplined approach to documentation, operational readiness, service transition and continual improvement activities.

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive. As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk.

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.