Summary
Salary: Competitive + benefits
Division: Post Office Insurance
Reporting Line: Product & Proposition Director
Contract Type: Permanent
Location: London
What to expect
As Head of Travel, Home & Gadget Insurance, you will be responsible for the commercial performance, product development and in-life optimisation of Post Office Insurance (POI)’s Travel, Home and Gadget insurance lines.
This role is the day-to-day commercial owner of these portfolios, ensuring sustained margin improvement, profitable growth, competitive positioning, and delivery of strong customer outcomes in line with Consumer Duty obligations, fair value expectations and conduct risk standards.
The role plays a critical part in executing the Product & Proposition Director’s strategy; driving portfolio profitability, strengthening insurer partnerships, identifying new opportunities, and ensuring propositions remain relevant and commercially successful within a competitive market.
This role offers you an incredible opportunity to join Post Office Insurance at the start of an ambitious period of growth.
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 28 days annual leave that increases with tenure + bank holidays
- Annual Bonus scheme
- Generous pension contribution
- Life assurance
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed
To be successful in this role, you will be an experience commercial leader, with strong product, proposition or commercial experience within General Insurance (ideally Travel, Home or Gadget). In addition to this, you will have:
- Proven track record of improving product performance, margins and commercial outcomes in a regulated environment.
- Experience working closely with insurers, underwriters and actuarial teams.
- Strong understanding of FCA product governance, fair value and Consumer Duty requirements with practical experience contributing to product reviews and outcome assessments.
- Experience managing product enhancements and in‑life optimisation cycles.
- Relevant qualifications preferred (e.g., ACII, product management certification).
- Possess first-class communication skills with the ability to collaborative and influence
About us
Post Office Insurance (POI) is a specialist insurance business that’s a regulated subsidiary of Post Office. Our highly skilled experts work to offer a full range of personal lines insurance products. We cover everything from travel, home, motor, pet and gadgets insurance. With a focus on customer value, we’re the UK market leader in travel insurance, selling over one million policies each year.
There is much work to be done in achieving our growth ambitions. We're looking for people that emphasise value and service for our customers, helping us offer innovative and quality insurance products, whilst remaining focused on our purpose and strategic intent.
Application Guidance
If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
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