Summary
Salary: Competitive + benefits
Division: Post Office Insurance
Reporting Line: Chief Risk & Compliance Officer
Contract Type: Permanent
Location: London - Hybrid
What to expect
The Head of Risk & Governance is responsible for establishing and leading an effective risk management and governance framework across Post Office Insurance (POI). This includes Enterprise Risk Management, Controls Oversight, Product Governance, Compliance Approvals, GRC tooling, and Policy Governance. The role ensures that POI meets regulatory expectations, embeds sound risk culture, and delivers good customer outcomes in line with Consumer Duty.
The Head of Risk & Governance is required to proactively participate in the development and delivery of functional strategy and commercial objectives, always modelling appropriate leadership behaviours and demonstrating a customer first mindset.
This role offers you an incredible opportunity to join Post Office Insurance at the start of an ambitious period of growth.
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 28 days annual leave that increases with tenure + bank holidays
- Annual Bonus scheme
- Generous pension contribution
- Life assurance
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed
To be successful in this role you will demonstrate significant senior leadership experience within risk management, governance, and compliance. In addition to this you will have;
- Strong experience within Financial Services, ideally Insurance.
- Demonstrated success improving control environments and governance frameworks.
- Strong understanding of FCA frameworks including Consumer Duty.
- Experience in product governance and oversight of regulated insurance propositions.
- Ideally proven experience implementing or managing GRC systems.
- Relevant professional qualifications preferred (IRM, ICA, CII, etc.).
About us
Post Office Insurance (POI) is a specialist insurance business that’s a regulated subsidiary of Post Office. Our highly skilled experts work to offer a full range of personal lines insurance products. We cover everything from travel, home, motor, pet and gadgets insurance. With a focus on customer value, we’re the UK market leader in travel insurance, selling over one million policies each year.
There is much work to be done in achieving our growth ambitions. We're looking for people that emphasise value and service for our customers, helping us offer innovative and quality insurance products, whilst remaining focused on our purpose and strategic intent.
Application Guidance
If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
