Head of IT Services (Post Office Insurance) in London

As Head of IT services you will undertake a critical role responsible for ensuring our IT services, suppliers and technology controls operate reliably, securely, and in alignment with business needs. Your role will ensure that we maximise value from outsourced partners and maintain a robust cyber and operational risk posture. The Head of IT Services is required to proactively participate in the development and delivery of functional strategy and commercial objectives, always modelling appropriate leadership behaviours and demonstrating a customer first mindset. This role offers you an incredible opportunity to join Post Office Insurance at the start of an ambitious period of growth and change.

What we can do for you: Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 28 days annual leave that increases with tenure + bank holidays
• Annual Bonus scheme
• Generous pension contribution
• Life assurance
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed: To be successful in this role, you will be an experienced IT Services professional with proven experience in the Insurance and ideally Insurance Broking sector. In addition to this, you will demonstrate:

• Proven experience managing high value, large IT outsourcing contracts.
• Extensive hands on experience across infrastructure, networks, cloud services, and application management.
• Strong knowledge of cybersecurity, including vulnerability management, patching governance, and secure-by-design principles.
• Proven capability in managing ITIL‑aligned service management processes (incident, problem, change, and release management).
• Understanding of regulatory and compliance frameworks such as PCI‑DSS, GDPR, and FCA requirements (preferred).
• Professional certifications (ITIL, CISSP, CISM, AWS/Azure, or similar) beneficial.
• Possess first-class communication skills with the ability to collaborate and influence.

About us: Post Office Insurance (POI) is a specialist insurance business that’s a regulated subsidiary of Post Office. Our highly skilled experts work to offer a full range of personal lines insurance products. We cover everything from travel, home, motor, pet and gadgets insurance. With a focus on customer value, we’re the UK market leader in travel insurance, selling over one million policies each year. There is much work to be done in achieving our growth ambitions. We're looking for people that emphasise value and service for our customers, helping us offer innovative and quality insurance products, whilst remaining focused on our purpose and strategic intent.

Application Guidance: If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk. We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.