At a Glance
- Tasks: Lead the IT platforms for a dynamic insurance broker, ensuring optimal performance and security.
- Company: Join Post Office Insurance, a leader in personal lines insurance with a focus on customer value.
- Benefits: Enjoy 28 days annual leave, bonuses, pension contributions, and continuous learning opportunities.
- Other info: Embrace diversity and inclusivity in a supportive work environment.
- Why this job: Be part of an ambitious growth journey and make a real impact in the insurance sector.
- Qualifications: Experience in managing insurance platform operations and strong understanding of regulatory requirements.
The predicted salary is between 80000 - 100000 £ per year.
Salary: Competitive + benefits
Division: Post Office Insurance
Reporting Line: Chief Information Officer
Contract Type: Permanent
Location: London - Hybrid
What to expect
The Head of IT Platforms is the operational and strategic owner for the organisation’s core insurance broker platform ecosystem, including the Policy Administration System (PAS), digital insurance product platforms, integrations, and associated data flows. The role is responsible for the performance, governance, optimisation, and roadmap delivery of platform outsource partners and technology suppliers, ensuring that platforms remain resilient, secure, commercially effective, and aligned to business and customer needs.
You will lead a lean but highly experienced team of platform, insurance product, delivery and change specialists; acting as the primary technology partner to the business for platform change, insurance product enablement, integrations, and platform lifecycle management. The Head of IT Platforms will ensure the platform ecosystem, including partner managed services, operates reliably, securely and in alignment with regulatory obligations; maintaining a robust cyber and operational risk posture. This role offers you an incredible opportunity to join Post Office Insurance at the start of an ambitious period of growth.
What we can do for you
- 28 days annual leave that increases with tenure + bank holidays
- Annual Bonus scheme
- Generous pension contribution
- Life assurance
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed
The successful candidate will have proven experience of managing insurance platform migration, transformation and operation in an insurance broker organisation, for personal lines products (preferably including Travel and Home). In addition to this, you will have:
- Strong understanding and experience of insurance broker and distribution processes
- Proven experience managing outsourced platform providers (including specialised insurance software houses) and technology delivery partners within a regulated environment.
- Strong understanding of platform governance, change management, release management and operational resilience practices.
- Understanding of FCA regulatory requirements, Consumer Duty, GDPR and operational resilience frameworks.
- Experience operating within agile and product-oriented delivery models preferred.
- Experience of working within an insurance platform software house beneficial.
About us
Post Office Insurance (POI) is a specialist insurance business that’s a regulated subsidiary of Post Office. Our highly skilled experts work to offer a full range of personal lines insurance products. We cover everything from travel, home, motor, pet and gadgets insurance. With a focus on customer value, we’re the UK market leader in travel insurance, selling over one million policies each year. There is much work to be done in achieving our growth ambitions. We're looking for people that emphasise value and service for our customers, helping us offer innovative and quality insurance products, whilst remaining focused on our purpose and strategic intent.
Application Guidance
If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk. We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
Head of IT Platforms ( Post Office Insurance) in London employer: Post Office UK
Post Office Insurance is an exceptional employer, offering a dynamic work environment in London that fosters innovation and growth. With a strong commitment to employee development, competitive benefits including generous leave and a robust pension scheme, and a culture that prioritises diversity and inclusion, we empower our team to thrive as they contribute to our mission of delivering top-notch insurance solutions. Join us at this exciting time as we embark on ambitious growth plans, ensuring your career flourishes alongside our success.
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT Platforms ( Post Office Insurance) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and tech sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Show off your expertise! Prepare to discuss your experience with platform migration and management in detail during interviews. Use specific examples that highlight your skills in governance and operational resilience to impress the hiring team.
✨Tip Number 3
Stay updated on industry trends! Familiarise yourself with the latest developments in insurance technology and regulatory requirements. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Post Office Insurance and being part of our exciting growth journey.
We think you need these skills to ace Head of IT Platforms ( Post Office Insurance) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of IT Platforms role. Highlight your experience with insurance platform migration and management, as well as any relevant skills in governance and operational resilience. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience makes you the perfect fit. Don’t forget to mention your understanding of FCA regulatory requirements and how you can contribute to our growth ambitions.
Showcase Your Leadership Skills:As the Head of IT Platforms, you'll be leading a team. Make sure to highlight your leadership experience and how you've successfully managed teams in the past. We love seeing examples of how you've driven change and delivered results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team at Post Office Insurance!
How to prepare for a job interview at Post Office UK
✨Know Your Platforms
Make sure you have a solid understanding of the core insurance broker platform ecosystem. Familiarise yourself with the Policy Administration System (PAS) and any digital insurance product platforms relevant to the role. This will show your potential employer that you're not just interested in the position, but that you also understand the technical landscape you'll be working in.
✨Demonstrate Leadership Experience
As the Head of IT Platforms, you'll be leading a team of specialists. Be prepared to discuss your previous leadership experiences, particularly in managing teams through platform migrations or transformations. Share specific examples of how you've successfully guided teams in a regulated environment, focusing on operational resilience and governance.
✨Understand Regulatory Requirements
Brush up on FCA regulatory requirements, Consumer Duty, and GDPR. Being able to articulate your knowledge of these regulations during the interview will demonstrate your readiness to ensure compliance within the platform ecosystem. It’s crucial for this role, so don’t skip this step!
✨Showcase Agile Methodologies
Since experience in agile and product-oriented delivery models is preferred, be ready to discuss how you've applied these methodologies in past roles. Highlight any specific projects where you’ve implemented agile practices, and how they contributed to successful outcomes. This will help illustrate your adaptability and forward-thinking approach.
