Governance Executive (Post Office Insurance) in London

The Product Governance Executive supports the delivery of effective Product Governance across Post Office Insurance’s product portfolio, helping to ensure compliance with FCA PROD 4 and Consumer Duty requirements. The role is responsible for the coordination and administration of core product governance activity across the product lifecycle; including product approvals, in‑life reviews, fair value assessments and Consumer Duty outcome testing. This includes the identification and escalation of product, conduct and customer outcome risks; where governance is incomplete, unclear or indicates potential consumer harm. Working as part of the first‑line Product Governance team, the Product Governance Executive supports consistent, well‑evidenced governance processes and maintains accurate records, MI and documentation, while working closely with Product, Commercial, Risk and Compliance teams. This role offers you an incredible opportunity to join Post Office Insurance at the start of an ambitious period of growth.

What we can do for you: Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 28 days annual leave that increases with tenure + bank holidays
• Annual Bonus scheme
• Generous pension contribution
• Life assurance
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed: The successful candidate for this role will have proven experience in a Product Governance, Conduct Risk, Compliance, Product, Operations or related role within financial services, insurance or a regulated environment. In addition to this, you will have:

• Working knowledge of FCA Product Governance (PROD 4) requirements within insurance or financial services.
• Understanding of Consumer Duty principles, including fair value and customer outcomes.
• Familiarity with insurance products and regulated governance processes.
• Strong attention to detail and ability to work accurately with documentation and data.
• Ability to organise and manage multiple tasks and deadlines effectively.
• Confident using MI, trackers and governance documentation to support reporting and decision‑making.
• Relevant professional qualification or working towards one desirable (e.g. insurance, compliance, conduct, risk or product‑related).

About us: Post Office Insurance (POI) is a specialist insurance business that’s a regulated subsidiary of Post Office. Our highly skilled experts work to offer a full range of personal lines insurance products. We cover everything from travel, home, motor, pet and gadgets insurance. With a focus on customer value, we’re the UK market leader in travel insurance, selling over one million policies each year. There is much work to be done in achieving our growth ambitions. We're looking for people that emphasise value and service for our customers, helping us offer innovative and quality insurance products, whilst remaining focused on our purpose and strategic intent.

Application Guidance: If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk. We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.