At a Glance
- Tasks: Lead cultural transformation and engage with diverse teams to drive positive change.
- Company: Join Post Office Ltd, a community-focused organisation at the heart of the UK.
- Benefits: Enjoy competitive salary, generous leave, performance incentives, and comprehensive support.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real impact on organisational culture and foster inclusivity.
- Qualifications: Experience in culture change and excellent communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
As a Culture Lead you will join us on our journey and undertake a truly transformational role reporting into Head of Inclusion, Wellbeing & Engagement. The Culture Lead will play a key role in activating and embedding organisational culture change at scale, working through senior stakeholders and employee networks to drive engagement, behavioural change, and alignment to cultural priorities.
This role focuses on building and mobilising internal communities, delivering high-impact engagement initiatives, and equipping leaders and managers to role model and sustain cultural transformation. This role will partner with Internal Communication and specialists across the organisation to ensure the reinforcement and alignment of messaging to build momentum towards our desired culture. They will drive a culture of inclusion, continuous improvement, and high performance across their teams.
We offer a comprehensive benefits package that includes:
- 27.5 days annual leave that increases with tenure
- Up to 18% individual performance-based incentive scheme
- Car allowance
- Generous pension contribution
- Life assurance
- Income protection after 12 months service
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
You will be an experienced Culture Lead with excellent communication skills and the ability to influence and add value to this important project.
Experience and Qualifications
- Experience in culture change, engagement, organisational / learning & development, or change programmes
- Strong capability in programme delivery and stakeholder coordination
- Experience working with employee networks and engagement communities
- Ability to translate strategy into engaging, practical initiatives
- Strong organisational skills with ability to manage multiple initiatives simultaneously
- Substantial experience in establishing successful, cross-functional, stakeholder relationships.
- Demonstrate experience successfully delivering projects with clear outcomes
Skills and Capabilities
- Excellent facilitation and communication skills (including written)
- High levels of collaboration and influencing capability
- Strong commercial understanding, using data and insight to shape informed and effective business decisions
- Excellent influencing and communication skills with the ability to utilise a range of techniques to deliver messages effectively, make an impact, and drive a successful outcome.
- Ability to develop and maintain strong relationships with senior stakeholders and managers to build support for functional plans and activity.
- Ability to plan and deliver colleague and business-wide events, with flexibility to travel as required.
- Ability to design and develop culture toolkits, facilitation guides and practical resources to support leaders, managers and colleagues.
- Acts as an expert advisor, applying advanced knowledge of their own specialism as well as broad knowledge of related areas.
Success Measures
- Strong engagement and activation of internal culture networks
- Successful delivery and impact of organisation-wide culture initiatives (roadshows, campaigns, workshops)
- Improved employee engagement and alignment to cultural behaviours
- High adoption and effectiveness of manager toolkits
- Positive feedback from senior stakeholders and employee communities
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.
If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk.
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
Culture Lead in London employer: Post Office UK
At Post Office Ltd, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion. With a competitive salary and a comprehensive benefits package, including generous annual leave and performance incentives, we are committed to the growth and development of our employees. Our London location provides a dynamic environment where you can make a meaningful impact while collaborating with passionate colleagues dedicated to serving communities across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Culture Lead in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Post Office. A friendly chat can open doors!
✨Tip Number 2
Show your passion for culture change! When you get the chance to speak with hiring managers or during interviews, share your ideas on how to drive engagement and behavioural change. Make it clear that you’re ready to roll up your sleeves and get involved.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would tackle challenges related to culture transformation. Use examples from your past experiences to demonstrate your skills in programme delivery and stakeholder coordination.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our journey at Post Office.
We think you need these skills to ace Culture Lead in London
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through. We want to see your personality and passion for culture change. Don’t just list your skills; tell us how they’ve shaped your journey.
Tailor Your Application:Make sure to customise your application to align with the role of Culture Lead. Highlight your experience in engagement and organisational development, and show us how you can drive cultural transformation at scale.
Showcase Your Impact:We love seeing clear outcomes from your past projects. Share specific examples of how you've successfully delivered initiatives that improved engagement or fostered inclusion. Numbers and results speak volumes!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Post Office UK
✨Know the Culture Inside Out
Before your interview, dive deep into the company's culture and values. Understand their commitment to inclusion and how they engage with communities. This will help you align your answers with their cultural priorities and demonstrate that you're a perfect fit.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully engaged with senior stakeholders in the past. Highlight your ability to influence and drive change through collaboration. This is crucial for a Culture Lead role, so make sure your stories reflect your experience in building strong relationships.
✨Be Ready to Discuss Engagement Initiatives
Think about high-impact engagement initiatives you've led or been part of. Be prepared to discuss how you mobilised internal communities and drove behavioural change. This will show your practical understanding of culture transformation and your capability to deliver results.
✨Demonstrate Your Communication Prowess
Since excellent communication skills are key for this role, practice articulating your thoughts clearly and confidently. Use varied techniques to convey your messages effectively during the interview. This will not only impress your interviewers but also showcase your ability to engage diverse audiences.
