At a Glance
- Tasks: Maintain and enhance our ServiceNow platform, ensuring data integrity and supporting automation initiatives.
- Company: Join Post Office Ltd, a vital part of UK communities with a commitment to service and innovation.
- Benefits: Enjoy 25 days annual leave, a generous pension scheme, and access to 400+ online courses.
- Other info: We value diversity and are committed to building an inclusive workplace.
- Why this job: Make a real impact in a role that drives continuous improvement and operational excellence.
- Qualifications: Experience with ServiceNow tools and strong analytical skills are essential for success.
The predicted salary is between 29700 - 36300 £ per year.
We're looking for a highly organised and detail-oriented Configuration Administrator to join our Service Platform team. This is an exciting opportunity to play a key role in maintaining and enhancing the integrity of our ServiceNow platform, supporting the effective management of our Configuration Management Database (CMDB), Application Portfolio, and Service Portfolio environments.
As a CMDB Administrator, you will contribute to the delivery of team objectives while demonstrating a strong Postmaster First mindset and embodying Post Office values and behaviours. You'll be responsible for configuring and operating ServiceNow CMDB-related modules, executing authorised changes, supporting automation initiatives, and ensuring platform data remains accurate, reliable, and fit for purpose. Working closely with colleagues across Technology and Service Management, you'll help drive continuous improvement, operational excellence, and a culture of collaboration and inclusion.
To be successful in this role, you will have:
- Proven experience working collaboratively with stakeholders and cross-functional teams to deliver business and operational objectives.
- Experience using ServiceNow administration tools, including CMDB configuration, class and table management, relationship management, update sets, and platform upgrades.
- Hands-on experience managing CMDB Health, Data Manager functions, discovery source mapping, transform maps, import sets, and reporting.
- Experience with ServiceNow Discovery, Service Mapping, cloud connectors, and troubleshooting data quality and integration issues.
- Strong analytical and problem-solving skills with experience resolving data integrity, automation, and technical platform issues.
- Demonstrable track record of delivering high-quality outcomes, driving continuous improvement, and using data and insights to inform decision-making.
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future built on progress and integrity, we’d love to hear from you.
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk.
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
Configuration Administrator in London employer: Post Office UK
Post Office Insurance is an exceptional employer, offering a dynamic work environment in London where innovation and customer value are at the forefront of our mission. With a competitive salary and a comprehensive benefits package, including generous annual leave and robust learning opportunities, we foster a culture of inclusivity and professional growth. Join us as we embark on an ambitious growth journey, where your contributions will directly impact our success in delivering quality insurance products to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Configuration Administrator in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Post Office UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Post Office UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Post Office UK!
✨Direct Apply to Post Office UK
Let's not forget to apply directly through the Post Office UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Configuration Administrator in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Post Office UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Post Office UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Post Office UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
