At a Glance
- Tasks: Lead the design and delivery of colleague engagement strategies to enhance workplace culture.
- Company: Join Post Office Ltd, a vital part of UK communities with a commitment to service.
- Benefits: Enjoy 27.5 days leave, bonuses, pension contributions, and access to 400+ development courses.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact on colleague experience and shape a positive workplace culture.
- Qualifications: Experience in engagement strategy, data analysis, and excellent communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Summary
Salary: Competitive plus comprehensive benefits package
Grade: 3A
Reporting Line: Head of Inclusion, Wellbeing & Engagement
Contract Type: Fixed Term Contract - 14 Months
Working pattern: Hybrid
Location: London
Closing Date: 31st July 2026
What to expect
As a Colleague Experience Engagement Manager you will join us on our journey and undertake a valuable role responsible for the end to end accountability for Post Office engagement strategy and ongoing evolution to respond to organisational priorities, colleague insight and external best practice. This role will require you to lead the design, delivery and continuous improvement of colleague experience, engagement and listening strategies across Post Office, ensuring colleague voice is understood, acted upon and embedded into organisational decision-making. This role plays a critical part in shaping culture, strengthening engagement, and supporting leadership to deliver meaningful improvements in inclusion, wellbeing and organisational effectiveness across key colleague lifecycle moments.
How our people behave is as important to Post Office, as what is delivered. The Colleague Experience Engagement Manager will role model the Post Office behaviours and demonstrate a Postmaster first mindset.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What you’ll need to succeed
To be successful in this role you will be an experienced engagement strategy owner and colleague listening & insight professional:
- Strong experience in colleague engagement and employee experience
- Proven ability to own and evolve strategic programmes in a complex organisation
- Strong data analysis and insight storytelling capability
- Experience influencing senior stakeholders and driving action from insight
- Experience of Exec and Board presentation
- Experience managing external suppliers, procurement processes and contracts
- Excellent communication skills, including delivering complex or challenging messages
- Creative, innovative mindset with a focus on continuous improvement
- Strong understanding of inclusion and colleague experience impact
Success Measures
- Clear and credible engagement strategy in place, understood by leaders and delivering impact
- Strong participation and engagement across listening channels
- Evidence of insight driving tangible business decisions and actions
- Delivery of high-quality reporting and strategic insight to senior leaders
- Measurable improvements in engagement, belonging and colleague experience metrics
- Effective supplier performance and value delivery across engagement provision
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive. As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk. We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
Colleague Experience Engagement Manager in London employer: Post Office UK
Post Office Insurance is an exceptional employer, offering a dynamic work environment in London where innovation and customer value are at the forefront of our mission. With a competitive salary and a comprehensive benefits package, including generous annual leave and robust learning opportunities, we foster a culture of inclusivity and professional growth. Join us as we embark on an ambitious growth journey, where your contributions will directly impact our success in delivering quality insurance products to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Colleague Experience Engagement Manager in London
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at Post Office UK and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace Colleague Experience Engagement Manager in London
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at Post Office UK. So, don’t be shy about laying it all out there!
How to prepare for a job interview at Post Office UK
✨Showcase Your Adaptability
Given that this is a temporary HR role at Post Office UK, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that Post Office UK uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at Post Office UK.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at Post Office UK.
