At a Glance
- Tasks: Lead change initiatives and drive innovation within a dynamic team.
- Company: Join the Post Office, a vital part of UK communities.
- Benefits: Enjoy 25 days annual leave, bonuses, and a generous pension scheme.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact while shaping the future of essential services.
- Qualifications: Experience in business change and strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
Salary: Competitive plus comprehensive benefits package
Grade: 3B
Reporting Line: Portfolio Business Change Manager
Contract Type: Fixed Term Contract – 18 months
Location: London
What to expect
As a Business Change Manager, you will join us on our journey and undertake a truly valuable role, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset. You will be working with the Programme/Project teams, to ensure that change initiatives are effectively delivered at an operational level, minimising resistance and achieving intended business outcomes and benefits. This role offers you a unique opportunity to make a tangible impact, drive innovation, and contribute to shaping the future of our organisation and the communities we serve.
How our people behave is as important to Post Office, as what is delivered. The Business Change Manager will role model the Post Office behaviours and demonstrate a Postmaster first mindset.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 25 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 10% on target bonus opportunity
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What you’ll need to succeed
To be successful in this role you will have proven experience in delivering Business Change in complex, multi-site environments (ideally retail or network-based). As a Business Change Manager, you will have excellent interpersonal skills with the ability to adapt communication styles and collaborate cross-functionally to drive successful outcomes and business decisions. In addition to this, the ideal candidate will have:
- Strong understanding of change frameworks (e.g. Prosci, ADKAR, Kotter’s).
- Excellent stakeholder management and influencing skills.
- Experience delivering large-scale transformation programmes.
- Strong communication and engagement capability.
- Experience in change impact assessment and readiness planning.
- Ability to manage multiple initiatives simultaneously with competing priorities.
- Comfortable working in ambiguity and navigating resistance to change.
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive. As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk. We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
Business Change Manager in London employer: Post Office UK
At Post Office Ltd, we pride ourselves on being a supportive and inclusive employer, offering a competitive salary alongside a comprehensive benefits package that includes generous annual leave, a robust pension scheme, and extensive professional development opportunities. Our vibrant work culture fosters collaboration and innovation, allowing you to make a meaningful impact in the heart of London while contributing to the essential services that connect communities across the UK. Join us in shaping the future with integrity and purpose, where your contributions are valued and your growth is nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Business Change Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Post Office. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by understanding the Post Office behaviours. Show us how you embody a Postmaster first mindset and how you can contribute to our mission of making a tangible impact.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully managed change in complex environments. We love hearing about real experiences that demonstrate your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our journey.
We think you need these skills to ace Business Change Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in delivering business change. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; provide examples of how you've used them in past roles. Whether it’s stakeholder management or navigating resistance to change, we want to see how you’ve made an impact.
Be Authentic:Let your personality shine through in your application. We value diverse perspectives and want to know who you are beyond your qualifications. Share your passion for making a difference!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It helps us keep track of applications and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Post Office UK
✨Know Your Change Frameworks
Familiarise yourself with change management frameworks like Prosci, ADKAR, and Kotter’s. Be ready to discuss how you've applied these in past roles, as this will show your understanding of the methodologies that drive successful change.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your stakeholder management and influencing skills. Think about times when you successfully navigated resistance or built consensus among diverse teams, as this is crucial for a Business Change Manager.
✨Demonstrate Your Communication Style
Practice articulating your thoughts clearly and adapting your communication style to different audiences. This role requires excellent interpersonal skills, so be prepared to showcase how you engage and connect with various stakeholders.
✨Embrace Ambiguity
Be ready to discuss how you've managed multiple initiatives in uncertain environments. Share specific examples where you thrived in ambiguity and turned challenges into opportunities, as this will resonate well with the Post Office's dynamic landscape.
