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For Companies At a Glance
- Tasks: Lead a transformative strategy for modernising branch operations and enhancing customer experiences.
- Company: Join Post Office Ltd, a vital part of UK communities with a commitment to service.
- Benefits: Enjoy 27.5 days leave, competitive salary, bonuses, and extensive development opportunities.
- Other info: Diverse and inclusive workplace with a focus on personal growth and community service.
- Why this job: Make a real impact in shaping the future of our branches and communities.
- Qualifications: Significant commercial leadership experience in large-scale transformation is essential.
The predicted salary is between 60000 - 80000 £ per year.
Salary: Competitive plus comprehensive benefits package
Grade: 4
Reporting Line: Head of Retail Change
Contract Type: 12 month FTC
Location: Wood Street, London/Hybrid (3 days per week in London office)
Closing Date: 14th May
What to expect
As a Head of Branch Modernisation you will join us on our journey and undertake a strategic role by being accountable for defining and delivering the commercial strategy that underpins a large‑scale, multi‑year transformation of the branch estate. The Head of Branch Modernisation will be a senior commercial leader providing leadership of the Branch Modernisation Programme. You will provide commercial, operating model and partnership leadership, shaping how branches evolve, including digital enablement and media‑ready environments that enhance customer experience while unlocking sustainable third‑party revenue streams. Working closely with stakeholders you will define the delivery and operating model of the branch refit programme, shape the partner procurement approach and design the future organisational and capability model for a digital media network. This role offers you a unique opportunity to make a tangible impact, drive innovation, and contribute to shaping the future of our organisation and the communities we serve.
How our people behave is as important to Post Office, as what is delivered. The Head of Branch Modernisation will role model the Post Office behaviours and demonstrate an Operator first mindset.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What you’ll need to succeed
To be successful in this role you will need to have significant commercial leadership experience, specifically within large scale transformation or capital programmes within Retail. In addition to this, the ideal candidate will have:
- Commercial & Strategic Leadership: Strong commercial judgement and strategic thinking
- Proven track record: Defining and delivering new revenue models and commercial strategies.
- Experience: Shaping operating models, delivery models or transformation frameworks at scale.
- Extensive experience: Building and managing complex partner ecosystems.
- Operating Model Design: Ability to architect scalable, future‑proof models.
- Influence & Communication: Exceptional executive presence and stakeholder management.
- Partner & Negotiation Acumen: Comfortable shaping and leading complex commercial relationships.
- Experience in retail: Consumer, multi‑site or physical‑digital environments desirable.
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive. As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk. We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
Head of Branch Modernisation employer: Post Office UK
Contact Detail:
Post Office UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Branch Modernisation
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're not just looking for any job, but the right fit.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on articulating your experience in commercial leadership and transformation projects, as these are key for the Head of Branch Modernisation role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our journey at Post Office Ltd.
We think you need these skills to ace Head of Branch Modernisation
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in commercial leadership and transformation. We want to see how your skills align with the role of Head of Branch Modernisation!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've successfully defined and delivered new revenue models or led large-scale transformations. We love seeing tangible results!
Be Authentic: Let your personality shine through in your application. We’re looking for candidates who think differently and have a genuine passion for making an impact. Be yourself, and don’t be afraid to show your enthusiasm!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our careers page. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Post Office UK
✨Know Your Stuff
Before the interview, dive deep into the company’s current branch strategies and recent transformations. Familiarise yourself with their commercial goals and how your experience aligns with their vision for modernisation.
✨Showcase Your Leadership Skills
Prepare examples that highlight your commercial leadership experience, especially in large-scale transformations. Be ready to discuss specific projects where you defined and delivered new revenue models or shaped operating frameworks.
✨Engage with Stakeholders
Think about how you’ve successfully managed complex partner ecosystems in the past. Be prepared to share stories that demonstrate your influence and communication skills, particularly in negotiating and shaping commercial relationships.
✨Emphasise Innovation and Impact
Articulate how you can drive innovation within the branch estate. Discuss your ideas on digital enablement and creating media-ready environments that enhance customer experience while generating sustainable revenue streams.