At a Glance
- Tasks: Assist retailers with enquiries and resolve technical issues to ensure customer satisfaction.
- Company: Join Post Office Ltd, a vital part of UK communities with a commitment to service.
- Benefits: Enjoy 25 days annual leave, generous pension, and access to 400+ online courses.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in a role that values your skills and dedication.
- Qualifications: Strong communication skills and experience in customer service preferred.
The predicted salary is between 32400 - 32400 £ per year.
Salary: £32,400
Grade: PO
Reporting Line: Customer Service Manager
Contract Type: 12 months FTC, Full time
Location: Cheshire Business Park, CW9 7YL /Hybrid
Closing Date: 16/06/26
What to expect
You will be responsible for assisting retailers once they have been on-boarded with general and technical enquiries. Focusing on first call resolution you will use your job knowledge and customer service skills to deal with all enquiries and resolve any technical issues where necessary, ensuring that customer downtime is at a minimum and customer satisfaction with the service you provide is at a maximum.
Primary responsibilities:
- Inbound and outbound call activity to both retailers and Engineers assisting with Drop & Collect installs, answering both technical and non-technical questions and completing courtesy calls.
- Prioritise and process customer issues and requests submitted by telephone, email, or any other relevant service channel (i.e. Social Media).
- Investigate and resolve customer issues quickly and patiently, including assistance of customers who may have received faulty systems or received an unfavourable service previously.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 25 days annual leave (rising to 30 after 2 years), plus bank holidays
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What you’ll need to succeed
Skills & Qualifications:
- High level of verbal and written communication skills
- PC Literacy with knowledge of MS Office Applications
- Proven track record in customer services
- Fluent in verbal and written English
Previous Experience
- Customer Service – contact centre experience preferable
- Experience working on a technical helpdesk would be advantageous
- Background in a ‘Customer First’ environment
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.
For more details visit careers.postoffice.co.uk
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive. As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
Customer Service Executive employer: Post Office UK
At Post Office Ltd, we pride ourselves on being a supportive and inclusive employer, offering a dynamic work environment in Cheshire Business Park. With a strong focus on employee growth, we provide access to over 400 online courses, mentoring, and development programmes, alongside a competitive benefits package that includes generous annual leave and a robust pension scheme. Join us to make a meaningful impact in your community while enjoying a culture that values resilience, purpose, and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really want to be part of our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about customer service, make sure your written application highlights your verbal and written communication skills. Use clear and concise language to demonstrate how you can effectively assist customers.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We want to see how you fit into our team!
Highlight Relevant Experience:If you've got experience in customer service or a technical helpdesk, shout about it! Share specific examples of how you've resolved customer issues in the past, as this will show us you're ready for the challenges of the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Post Office UK
✨Know Your Stuff
Make sure you understand the role of a Customer Service Executive inside out. Familiarise yourself with common technical issues and customer service scenarios that might come up during the interview. This will help you demonstrate your problem-solving skills and show that you're ready to tackle any challenge.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This shows respect and helps you provide more relevant answers. You can even paraphrase the question back to the interviewer to confirm your understanding before responding.
✨Showcase Your Communication Skills
Since this role requires high verbal and written communication skills, be prepared to showcase these during the interview. Use clear and concise language, and don’t hesitate to share examples from your past experiences where you successfully resolved customer issues.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values. Ask about their approach to customer service or how they support their team’s development.
