Head of Corporate Service Management in Chesterfield

Salary: Competitive plus comprehensive benefits package

Grade: 4

Reporting Line: Technology Services Director

Contract Type: 12 Month Fixed Term Contract

Location: London

Closing Date: 13 May 2026

As Head of Corporate Service Management, you will play a pivotal leadership role within our Technology Services function, shaping and delivering a strategic Service Management capability that ensures service stability, performance excellence, and strong customer outcomes.

You will be responsible for defining and executing a Service Management strategy aligned with organisational objectives, ensuring services are efficient, resilient, and cost-effective. Working closely with senior stakeholders across the business, you will influence decision-making, lead complex escalations, and drive continuous improvement across multi-supplier environments.

What you'll do:

• Set and lead the Corporate Service Management strategy, ensuring services are efficient, resilient, customer-focused and aligned to business objectives, while driving continuous improvement and innovation.
• Provide strong, visible leadership to the Corporate Service Management team, building a culture of accountability, collaboration, high performance and continuous development.
• Own service performance and operational excellence by establishing and monitoring SLAs, KPIs and service standards, analysing performance data and driving improvement across multi-supplier environments.
• Act as the senior escalation and engagement lead, partnering with executives, Postmasters, suppliers and key stakeholders to manage service performance, resolve complex issues and maintain alignment on priorities.
• Ensure robust governance, risk and financial control by overseeing budgets, resource allocation, business continuity, service readiness and programme support to deliver high-quality, cost-effective services.

This role offers a significant opportunity to lead high-performing teams, manage a substantial budget, and provide senior oversight of critical services and programmes that directly support Postmasters, colleagues, and partners. You will be a visible, trusted leader, embedding best practice governance, risk management, and financial control, while championing innovation and operational excellence.

What we can do for you:

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 18% on target bonus opportunity
• Annual car allowance
• Generous pension scheme with minimum 9% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

What you’ll need to succeed:

• Proven experience setting and leading Service Management strategy within a complex organisation, with the ability to align services to business priorities while driving efficiency, resilience and continuous improvement.
• Strong people leadership capability, with experience leading and developing high-performing teams, fostering accountability, collaboration and a culture of continuous development.
• Deep expertise in service performance and operational excellence, including the ownership of SLAs, KPIs and service standards, and the ability to use insight and data to drive meaningful improvement across multi-supplier environments.
• Exceptional stakeholder management and influencing skills, with experience operating at senior levels, managing complex escalations and building effective relationships with executives, Postmasters, partners and suppliers.
• Robust commercial, financial and governance experience, including budget ownership, risk management, business continuity and service readiness, ensuring high-quality outcomes are delivered cost-effectively and sustainably.

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.

If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.

Application Guidance:

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.