Job Summary
The Sub Postmaster/mistress plays a crucial role in the efficient operation of the post office, ensuring that all services are delivered to customers in a friendly and professional manner. This position involves managing daily operations, overseeing staff, and maintaining high standards of customer service while adhering to all regulatory requirements. The ideal candidate will have a strong commitment to community engagement and will be responsible for fostering a welcoming environment for all customers.
Responsibilities
- Oversee daily operations of the post office, ensuring efficient service delivery.
- Manage staff schedules and training, promoting teamwork and high performance.
- Handle customer inquiries and complaints with professionalism and courtesy.
- Maintain accurate financial records, including cash handling and transaction processing.
- Ensure compliance with all postal regulations and health and safety standards.
- Promote additional services offered by the post office to enhance customer experience.
- Organise community events to strengthen local engagement and awareness of services.
Experience
- Previous experience in a retail or customer service environment is essential.
- Experience in managing or supervising a team is highly desirable.
- Strong organisational skills with the ability to multitask effectively.
- Excellent communication skills, both verbal and written, with a focus on customer interaction.
- Familiarity with financial transactions and basic accounting principles is advantageous.
- A proactive approach to problem-solving and decision-making is essential for success in this role.
This position offers an opportunity to contribute positively to the community while developing valuable skills in management and customer service.
Job Type: Part-time
Pay: £11.90-£12.50 per year
Benefits:
- On-site parking
Work Location: In person
