At a Glance
- Tasks: Lead the transformation of branch technology and enhance customer experiences across the UK.
- Company: Join a forward-thinking organisation committed to modernising retail technology.
- Benefits: Enjoy generous leave, bonuses, car allowance, and extensive development opportunities.
- Other info: Diverse and inclusive workplace with a commitment to personal growth.
- Why this job: Be at the forefront of tech innovation, shaping the future of retail services.
- Qualifications: Proven leadership in tech product strategy and experience with SAP ecosystems required.
The predicted salary is between 80000 - 100000 £ per year.
The Head of Branch & Retail Experience is accountable for defining and delivering the technology product strategy for Post Office branch systems and services across the UK network. This is a senior leadership role with end-to-end ownership of core branch platforms, including EPOS and branch services, playing a central part in the modernisation of legacy technology and the creation of a secure, reliable and future-ready retail experience for customers and Postmasters.
Working closely with senior leaders across Technology, Branch Operations, Transformation, Commercial and Finance, the role ensures investment, delivery and risk are governed effectively while maintaining network stability and regulatory compliance throughout change.
About the role: The role sits at the centre of a major transformation programme to modernise the core branch technology estate, with a strong emphasis on transitioning from legacy systems to modern, integrated platforms underpinned by SAP-based ecosystems (e.g. S/4HANA and associated finance and retail capabilities). The Head of Branch & Retail Experience is accountable for ensuring that this evolution aligns to enterprise architecture, operating model, and long-term product sustainability.
Leading multiple product teams, the role owns the product vision, strategy, and roadmap for critical branch platforms, including EPOS, Core Branch Technology (SAP-centric platforms), and omnichannel services. It ensures that investment, prioritisation, and product decisions are driven by value, outcomes, and strategic alignment rather than delivery outputs alone.
Working closely with senior leaders across Technology, Branch Operations, Transformation, Commercial, and Finance, the role governs product direction, investment priorities, and platform evolution. It is accountable for ensuring that platforms are integrated, scalable, and future-ready, and that the transition from legacy systems to modern capabilities is delivered in a way that protects live branch operations.
What we can do for you: Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What you’ll need to succeed: Extensive experience defining and leading Technology Product strategy at senior leadership level, within complex enterprise environments. Proven success leading product-led transformation of large-scale platform ecosystems, including legacy modernisation and operating model change. Strong experience with SAP ecosystems (essential), including S/4HANA and finance-related platforms, with a clear understanding of their role in transaction processing, settlement, and financial controls. Experience owning or shaping core platform products, particularly within financial systems, transaction processing, or regulated environments. Demonstrated experience embedding product-centric operating models, governance, and value-driven decision-making frameworks across large organisations. Experience influencing and aligning senior stakeholders across Technology, Finance, Operations, and Commercial functions. Strong experience operating in multi-supplier and complex enterprise environments, providing strategic direction rather than delivery management. Experience ensuring auditability, regulatory compliance, and financial integrity within large-scale technology platforms. Strong background in enterprise architecture, platform integration, and SAP-aligned ecosystems.
You will:
- Set and own the product vision, strategy and roadmap for core branch technology platforms
- Lead the modernisation of legacy branch systems, balancing long-term strategy with operational continuity
- Drive improvements in customer and Postmaster experience through platform and service evolution
- Lead and develop multiple product teams, ensuring clear ownership, accountability and delivery focus
- Partner with senior stakeholders to govern investment, manage dependencies and mitigate delivery risk
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact us.
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
Head of Product - Branch and Retail in Slough employer: Post Office Ltd
At Post Office, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. As the Head of Product for Branch and Retail, you will lead transformative initiatives while enjoying a comprehensive benefits package, including generous annual leave, a competitive bonus structure, and extensive professional development opportunities. Our commitment to diversity and inclusion ensures that every employee can thrive, making this an ideal place for those seeking meaningful and rewarding careers in technology and retail.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Product - Branch and Retail in Slough
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Post Office Ltd!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Post Office Ltd would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Post Office Ltd through your school's career services!
We think you need these skills to ace Head of Product - Branch and Retail in Slough
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Head of Product - Branch and Retail, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Head of Product - Branch and Retail position at Post Office Ltd. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Post Office Ltd
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
