At a Glance
- Tasks: Support and enhance the ServiceNow platform, focusing on incident management and continuous improvement.
- Company: Dynamic tech company in the heart of London with a commitment to innovation.
- Benefits: Competitive salary, 25 days annual leave, healthcare, and ongoing learning opportunities.
- Other info: Embrace a diverse and inclusive workplace with excellent career growth potential.
- Why this job: Join a transformative team and make a real impact on service delivery.
- Qualifications: 3+ years as a ServiceNow Administrator with strong incident management skills.
The predicted salary is between 50000 - 65000 £ per year.
As a ServiceNow Administrator, you will play a key role in supporting our transformation by ensuring the stability, reliability, and continuous improvement of the ServiceNow platform, with a strong focus on Incident Management. Provide day-to-day support for ServiceNow, delivering high-quality service in a fast-paced, incident-driven environment. Balance incident resolution with proactive platform admin and small enhancements while managing competing priorities.
Key responsibilities:
- ServiceNow ITSM administration (Incident Management focus)
- Incident/problem resolution
- Security & access control
- Small platform changes, upgrades & deployments
- Reporting & MI
- Knowledge management
- Collaboration with internal and external teams
What we can do for you:
- 25 days annual leave, increasing with tenure
- Access to Benenden Healthcare
- Life assurance
- Employee Assistance Programme and benefits platform
- Ongoing learning and development opportunities
What you’ll need to succeed:
- 3+ years’ experience as a ServiceNow Administrator
- ServiceNow Certified System Administrator (CSA)
- Strong hands-on experience supporting Incident Management
- Experience delivering small platform changes and maintaining platform stability
- Excellent prioritisation and multitasking skills, managing multiple competing demands
- Strong communication and customer service skills
- Experience with documentation, reporting, and operational MI
- Working knowledge of ITIL processes (ITIL certification desirable)
- Experience working with offshore teams or ServiceNow partners
- Knowledge Management experience within ServiceNow
We are committed to Equity, Diversity, and Inclusion and are proud to be an equal opportunity employer.
ServiceNow Platform Admin employer: Post Office Ltd
As a ServiceNow Platform Admin at our City of London location, you will thrive in a dynamic work culture that prioritises employee growth and development. We offer a competitive salary alongside a comprehensive benefits package, including generous annual leave and access to healthcare resources, ensuring a supportive environment for your professional journey. Join us to be part of a team that values innovation and collaboration, making a meaningful impact in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Platform Admin
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your Incident Management skills. Be ready to discuss real-life scenarios where you’ve resolved issues or improved processes. We want to see how you think on your feet!
✨Tip Number 3
Showcase your hands-on experience! Bring examples of small platform changes you've implemented or challenges you've overcome. This will help us see your practical knowledge in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace ServiceNow Platform Admin
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a ServiceNow Administrator, especially your skills in Incident Management. We want to see how your background aligns with what we’re looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your experience can help us improve our ServiceNow platform. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Skills:When filling out your application, make sure to highlight your hands-on experience with ServiceNow and any ITIL processes you’re familiar with. We’re keen on seeing how you’ve managed competing priorities and delivered small platform changes in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Post Office Ltd
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially around Incident Management. Be ready to discuss your hands-on experience and any small platform changes you've implemented. This will show that you’re not just familiar with the platform but can also contribute to its stability and improvement.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved incidents in the past. Think about specific challenges you faced and how you tackled them. This will demonstrate your ability to manage competing priorities and deliver high-quality service in a fast-paced environment.
✨Communicate Like a Pro
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you may need to collaborate with non-technical teams. Being able to convey information clearly will set you apart from other candidates.
✨Get Familiar with ITIL Processes
Since a working knowledge of ITIL processes is desirable, make sure you understand the basics and can discuss how they apply to ServiceNow. If you have an ITIL certification, be sure to mention it, as it shows your commitment to best practices in IT service management.
