Senior Product Manager

Senior Product Manager- Drop & Go is a hybrid traditional product and digital product manager role that will be leading the Post Office Drop & Go product focused on small businesses (predominantly Marketplace sellers), which is a major component of the Post Office’s mail services. The successful candidate will join business in growth mode, and will bring experience in delivering multiple initiatives, from small-scale marketing optimizations to big, revenue-driving tech projects, all scalable with profitable economics with customer focus and in line with regulatory requirements.

You will be responsible for driving the Drop and Go service including management of the website, pages and content as you increase awareness of the functionality and benefits within the Network. You will monitor and find new ways to acquire and retain customers, enhance the customer proposition and journey, and work with Tech, Strategy and Customer Experience to develop and launch new features, as well as develop creative channel strategy., Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office ‘Everybody’s Business’. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all., Whilst there is much work to be done, we’re looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you’re inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy

To be successful in this role, you will need to possess proven and demonstrable experience in a Senior Product Management capacity. In addition, you will possess:

• Demonstrable experience improving conversion rates and identifying areas to improve performance

• Solid understanding of the digital development process

• Excellent stakeholder management skills and a highly collaborative communicator

• A good understanding of the importance of digital accessibility and governance, Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave that increases with tenure

• Up to 18% on target bonus opportunity

• Car allowance

• Generous pension contribution

• Life assurance

• Income protection after 12 months service

• Full support from our employee assistance programme and access to our employee benefits platform

• Ever-evolving learning and development opportunities