At a Glance
- Tasks: Support and optimise Banking Automation products like ATMs and MFDs for maximum performance.
- Company: Join a community-focused company dedicated to innovation and personal service.
- Benefits: Enjoy 25 days leave, bonuses, pension contributions, and access to 400+ development courses.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be a key player in enhancing banking services while making a real impact in communities.
- Qualifications: Experience with banking automation devices and strong stakeholder engagement skills required.
The predicted salary is between 30150 - 36850 £ per year.
As a Banking Automation Product Support Specialist you will act as a Hardware Product Specialist whilst joining us on our journey by undertaking a valuable role responsible for supporting our in store range of Banking Automation Products and Services.
By working closely with our Post Offices and the wider Banking team you will be best place to ensure we are maximising the functionality and revenue potential for our ATM's and MFD's.
As a trusted advisor you will provide guidance in product and vendor management and champion best practice across the Post Office Banking space.
The specialist will play a key role in supporting the Banking Automation team's suite of products, including ATMs, Teller Cash Recyclers (TCRs), Multi-Function Devices (MFDs) and Note Counters.
They will also develop, maintain and own the incident management framework, as well as oversee engagement management practices.
This position is accountable for ensuring automated banking products consistently deliver high performance, maximising revenue while keeping costs within budget.
They promote a culture of inclusion, continuous improvement and high performance, with a strong focus on revenue growth, process optimisation and innovation.
How our people behave is as important to Post Office, as what is delivered.
The Banking Automation Specialist will role model the Post Office behaviours and demonstrate an Operator first mindset.
To be successful in this role you will need experience in Banking Automation devices (ATM's) ideally within a Product Support capacity or similar.
As a Product Support Specialist, experience with Contract Management or Supplier Relationships would be advantageous.
In addition to this, the ideal candidate will
- Have strong stakeholder engagement skills and experience
- Strong interpersonal and presentation skills with the ability to communicate effectively
- Wider product experience in technology or finance is advantageous
- Commercial business acumen with the ability to make data-driven business decisions.
- Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives
- Experience in establishing successful, cross-functional stakeholder relationships
- Demonstrable experience of leading on leading on key objectives
At Post Office Ltd, we're proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters.
We offer essential services that people rely on every day, from parcels and banking to identity and government services.
While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change.
We're looking for people who think differently.
Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.
Our commitment to embracing diversity extends beyond just words.
While we've outlined key skills above, we recognise that great candidates come from a variety of backgrounds.
We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals.
- Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 25 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 10% on target bonus opportunity
- Generous pension scheme with minimum 10% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
- #J-18808-Ljbffr
Product Support Specialist employer: Post Office Ltd
At Post Office Ltd, we pride ourselves on being a supportive and inclusive employer, offering a dynamic work culture that values innovation and community impact. As a Branch Change Delivery Specialist in Scotland or the West Midlands, you'll benefit from a competitive salary, generous annual leave, and extensive professional development opportunities, including access to over 400 online courses. Join us in shaping the future of essential services while enjoying a comprehensive benefits package and the chance to make a meaningful difference in the lives of our customers and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Post Office Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Product Support Specialist
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Post Office Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Post Office Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Post Office Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Post Office Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Post Office Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Post Office Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
