At a Glance
- Tasks: Lead the strategy for insurance products, driving growth and profitability.
- Company: Join Post Office Insurance, a leader in personal lines insurance.
- Benefits: Enjoy 28 days leave, life assurance, and continuous learning opportunities.
- Other info: Embrace diversity and inclusivity in a supportive workplace.
- Why this job: Be part of an ambitious growth journey in a dynamic insurance environment.
- Qualifications: Senior leadership experience in insurance with a track record of commercial success.
The predicted salary is between 80000 - 100000 £ per year.
The Product & Proposition Director is responsible for defining and delivering the commercial strategy that drives growth, profitability, and competitiveness across Post Office Insurance’s (POI) product portfolio. This role leads the development, optimisation and in-life performance of all insurance propositions, ensuring they meet customer needs, deliver fair value, and support POI’s commercial ambitions. The Director acts as the commercial engine of the business identifying revenue opportunities, strengthening insurer partnerships, improving product economics, and ensuring propositions are differentiated, scalable and commercially sustainable. This role sets the strategic direction for portfolio growth and works cross-functionally to ensure strong commercial execution across all channels.
The Product & Proposition Director is required to proactively participate in the development and delivery of functional strategy and commercial objectives, always modelling appropriate leadership behaviours and demonstrating a customer first mindset. They will ensure all commercial decisions align with Consumer Duty, customer fairness and POIs conduct risk standards. This role offers you an incredible opportunity to join Post Office Insurance at the start of an ambitious period of growth.
What we can do for you: Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 28 days annual leave that increases with tenure + bank holidays
- Life assurance
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
To be successful in this role you will have significant senior leadership experience in Product, Proposition or Commercial roles within insurance or broader financial services. In addition to this you will have:
- Proven track record of delivering commercial growth, portfolio improvements and successful product launches, while meeting regulatory expectations
- Strong experience working with insurers, underwriters and actuarial teams on pricing, product design and performance improvement.
- Deep understanding of FCA product governance and Consumer Duty frameworks with hands‑on accountability for Product Reviews and Fair Value Assessments
- Experience leading cross‑functional teams and driving large‑scale commercial programmes.
- Relevant professional qualifications preferred (ACII, product management or commercial strategy qualifications).
Post Office Insurance (POI) is a specialist insurance business that’s a regulated subsidiary of Post Office. Our highly skilled experts work to offer a full range of personal lines insurance products. We cover everything from travel, home, motor, pet and gadgets insurance. With a focus on customer value, we’re the UK market leader in travel insurance, selling over one million policies each year. There is much work to be done in achieving our growth ambitions. We're looking for people that emphasise value and service for our customers, helping us offer innovative and quality insurance products, whilst remaining focused on our purpose and strategic intent.
If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk. We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
Product & Proposition Director (Insurance) employer: Post Office Ltd
Post Office Insurance is an exceptional employer, offering a dynamic work environment in the heart of London that fosters innovation and growth. With a strong commitment to employee development, a comprehensive benefits package, and a culture that prioritises diversity and inclusion, we empower our team to thrive while delivering outstanding value to our customers. Join us at this exciting time as we embark on an ambitious growth journey, where your contributions will directly impact our success.
StudySmarter Expert Advice🤫
We think this is how you could land Product & Proposition Director (Insurance)
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in what they do.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. This will help you refine your responses and boost your confidence before the real deal.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen on joining our team at Post Office Insurance.
We think you need these skills to ace Product & Proposition Director (Insurance)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in product and proposition roles, especially within insurance. We want to see how your skills align with our commercial strategy and growth ambitions.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven commercial growth or improved product performance. We love numbers, so if you can quantify your successes, even better!
Demonstrate Your Customer Focus:Since we’re all about putting customers first, make sure to illustrate how you’ve prioritised customer needs in your previous roles. We want to know how you’ve ensured fair value and compliance with regulations.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Post Office Ltd
✨Know Your Product Inside Out
Before the interview, make sure you have a deep understanding of Post Office Insurance's product portfolio. Familiarise yourself with their offerings, recent launches, and how they align with customer needs. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Leadership Experience
Prepare to discuss specific examples of your senior leadership experience in product or commercial roles. Highlight instances where you've successfully driven growth or improved portfolios. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Understand Regulatory Frameworks
Brush up on FCA product governance and Consumer Duty frameworks. Be ready to discuss how you've navigated these regulations in past roles. This knowledge will not only impress your interviewers but also show that you can ensure compliance while driving commercial success.
✨Demonstrate Cross-Functional Collaboration
Since this role involves working with various teams, prepare to share examples of how you've led cross-functional initiatives. Talk about how you’ve collaborated with underwriters, actuaries, and other stakeholders to achieve common goals. This will highlight your ability to work effectively in a team-oriented environment.
